COVID SAFE Travel Information Policy 2020 - updated 7 December 2021
Our private transfer service for 1-13 pax is great for anyone wanting maximum social distancing. From 17 December 2021 our service will only cater for vaccinated travellers.
Useful tips for interstate arrivals:
Unvaccinated travellers advice: From 17 December 2021 our service will only accept vaccinated travellers.
CairnsAirportShuttle.net 100% supports COVID vaccinations. All our drivers are vaccinated. From 17 December 2021 our service will only cater for vaccinated travellers. We need not engage in any discussion about this decision. Passengers flying into Cairns after 17 December 2021 are required by the Queensland Government to be double vaccinated. Businesses like Qantas, Jetstar and Virgin have already mandated vaccination for their employees since 15 November 2021. On 6 December 2021 over 87.3% of Queenslanders have had at least one dose of COVID vaccine and 78.5% are double dosed. It makes sense that, with an overwhelming proportion of society having elected to be vaccinated, travellers on our Cairns Airport operated service may continue their travel through this vaccinated corridor. This situation offers the best protection to our workforce, our passengers, and the society we live in.
Our shuttle business is a Schedule 1C business according to the Queensland Government ‘Public Health and Social Measures linked to vaccination status Direction’. From 5am on 17 December 2021 our business must collect check-using Check In Qld App QR Code so please download this before your arrival to help for a smoother transfer onto your shuttle service.
The following is the current Federal Government advice for businesses from the Queensland at 30 November 2021:
From 17 December 2021, entry to many Queensland locations and businesses will be restricted to those who are fully vaccinated. Learn about checking the vaccination status of customers- external site on the Queensland Government website.
The following measures 1-9 are applicable to all our services:
Please check this page as changes and/ or useful information resources will be posted here.
As with any travel now there is a responsibility on passengers to not travel when unwell, or if becoming unwell during travel, to adapt their plans or consider how they may minimise contact with other passengers or travellers while they feel unwell.
Cancellations summary re: COVID-19 and Hotspot Declarations
How to apply? Please review below then email paul@cairnsportdouglas.net.au with the following:
Border closure or hotspot declarations impact our passengers who are unable to travel on their holidays, and also our business. The impacts for our business are our commitment to deliver employment to our 10+ drivers; also 10+ vehicles which are registered and insured and on the road; bank fees charged by banks when we process each individual booking but fees which are not refunded by banks when we refund; airport access fees paid per shuttle not per person, 12+ baby seats purchased then discarded after 6 months because of minimum requirements for commercial vehicles and child seats. These are all fixed, underlying costs of our business, additional to fuel and hourly wages, which cost our business as a result of border closures beyond everyone's control. Our seven years + cancel fee system helps our business redeliver or refund your journey, and helps us mitigate fixed costs associated with every booking made then lost due to factors beyond everyone's control.
We thank all our passengers for your support at this time so that we may continue to connect travellers between Cairns and Port Douglas.
Cancellation of existing seat in shared bus booking options available:
Fees and refund delivery are from our long standing cancel fees at clause F Cancellation fees:
https://www.cairnsairportshuttle.net/tcs.html
Private transfer and limousine cancellations
Need to rebook using your 100% credit? See here.
Our phone is 0481 755 740, and our office hours are 8am to 5pm daily.
Paul, Visnja, and the team around CairnsAirportShuttle.net affiliates
Useful tips for interstate arrivals:
- Masks are mandatory inside the Cairns Domestic Terminal.
- Anyone needing to complete a Queensland Border Pass should be aware of their circumstances before travel. As we have all seen border rules can change quickly and may include 'excluded hotspots' as declared by the Queensland Government.
- All our shuttles display
Unvaccinated travellers advice: From 17 December 2021 our service will only accept vaccinated travellers.
CairnsAirportShuttle.net 100% supports COVID vaccinations. All our drivers are vaccinated. From 17 December 2021 our service will only cater for vaccinated travellers. We need not engage in any discussion about this decision. Passengers flying into Cairns after 17 December 2021 are required by the Queensland Government to be double vaccinated. Businesses like Qantas, Jetstar and Virgin have already mandated vaccination for their employees since 15 November 2021. On 6 December 2021 over 87.3% of Queenslanders have had at least one dose of COVID vaccine and 78.5% are double dosed. It makes sense that, with an overwhelming proportion of society having elected to be vaccinated, travellers on our Cairns Airport operated service may continue their travel through this vaccinated corridor. This situation offers the best protection to our workforce, our passengers, and the society we live in.
Our shuttle business is a Schedule 1C business according to the Queensland Government ‘Public Health and Social Measures linked to vaccination status Direction’. From 5am on 17 December 2021 our business must collect check-using Check In Qld App QR Code so please download this before your arrival to help for a smoother transfer onto your shuttle service.
The following is the current Federal Government advice for businesses from the Queensland at 30 November 2021:
From 17 December 2021, entry to many Queensland locations and businesses will be restricted to those who are fully vaccinated. Learn about checking the vaccination status of customers- external site on the Queensland Government website.
The following measures 1-9 are applicable to all our services:
Please check this page as changes and/ or useful information resources will be posted here.
- From 17 December 2021 all passengers on our shuttles must be fully vaccinated in line with Queensland Government restrictions.
- Passengers will be required to present vaccination proof at the shuttle desk beside baggage carousel 1. The easiest way to do this will be with any state based check in app if you have linked your vaccination certificate to check in app. Once verified you will receive a boarding pass for your shuttle.
- All shuttles are stocked with hand sanitiser, and passengers are asked to please use sanitiser when entering the bus.
- All shuttles display Check In Qld Code. It is mandatory now in Queensland to use the QR code when entering the shuttle.
- Bookings made are 100% transferable of you contact our office more than 48 hours before travel. Alternatively our standard cancellation fees apply.
- Shuttles are cleaned and sanitised regularly.
- Masks are not mandatory, but available to any passenger who requests one.
- Drivers are encouraged, but cannot be compelled, to wear masks as masks are optional in Queensland outside of the airport.* Travellers are encouraged to continue the same precautions they felt comfortable with when flying into Cairns.
- Contact tracing. As a natural consequence of any booking we maintain a manifest of people's names, contact email and phone number. If these are requested by Queensland Government Health agencies only as part of COVID related contact tracing we will provide details for that purpose only. Our terms and conditions have been updated to reflect that change.
As with any travel now there is a responsibility on passengers to not travel when unwell, or if becoming unwell during travel, to adapt their plans or consider how they may minimise contact with other passengers or travellers while they feel unwell.
Cancellations summary re: COVID-19 and Hotspot Declarations
How to apply? Please review below then email paul@cairnsportdouglas.net.au with the following:
- Your CAS reference.
- Your request for 100% credit OR
- Your request for refund less cancel fees (see below) - the choice is yours
- If refund, please include your Australian BSB, account number and account name*
- Please allow 3-5 business days for receipt of refund.
* (This is because we do not store credit card details after processing payments. We process credit cards via 2 step authentication from an online vault, and then delete details to protect your information. Please only supply Australian bank details as we cannot refund to an overseas bank account, and instead will advise separate process for international refunds).
Border closure or hotspot declarations impact our passengers who are unable to travel on their holidays, and also our business. The impacts for our business are our commitment to deliver employment to our 10+ drivers; also 10+ vehicles which are registered and insured and on the road; bank fees charged by banks when we process each individual booking but fees which are not refunded by banks when we refund; airport access fees paid per shuttle not per person, 12+ baby seats purchased then discarded after 6 months because of minimum requirements for commercial vehicles and child seats. These are all fixed, underlying costs of our business, additional to fuel and hourly wages, which cost our business as a result of border closures beyond everyone's control. Our seven years + cancel fee system helps our business redeliver or refund your journey, and helps us mitigate fixed costs associated with every booking made then lost due to factors beyond everyone's control.
We thank all our passengers for your support at this time so that we may continue to connect travellers between Cairns and Port Douglas.
Cancellation of existing seat in shared bus booking options available:
Fees and refund delivery are from our long standing cancel fees at clause F Cancellation fees:
https://www.cairnsairportshuttle.net/tcs.html
- Cancellation more than 24 hours before travel: Refund less $16 per adult cancel fee for return transfers ($8 one way) and $8 per child cancel fee for return transfers ($4 one way).
- Cancellation less than 24 hours before travel: usually no refund (however for bookings needing to cancel less than 24 hours before arrival due to border closure or hotspot declarations we will apply the standard cancel fees at point 1).
- 100% rollover for 12 months if you need to postpone. You should try to contact us more than 48 hours before travel, and we will happily allocate your booking a credit on our system. You will keep the same booking reference.
- If cancelling a credit once issued, the same cancel fees will apply.
Private transfer and limousine cancellations
- $30 cancel fee for one way private transfer or limousine cancellation over 24 hours, or
- $50 cancel fee for return private transfer or limousine cancellation over 24 hours, or
- $100 under 24 hours cancellation (however for bookings needing to cancel less than 24 hours before arrival due to border closure or hotspot declarations we will apply the standard one way or return transfer fees at point 1 and 2 above).
- 100% rollover for 12 months if you need to postpone. You should try to contact us more than 48 hours before travel, and we will happily allocate your booking a credit on our system. You will keep the same booking reference.
- If cancelling a credit once issued, the same cancel fees will apply.
Need to rebook using your 100% credit? See here.
Our phone is 0481 755 740, and our office hours are 8am to 5pm daily.
Paul, Visnja, and the team around CairnsAirportShuttle.net affiliates
- For COVID-19 updates between 18 March and 1 June 2020 see our page here