Cairns Airport Shuttle Transfers - frequently asked questions
See also our new blogs page - with info on late night shuttles and early morning departures, split departures, or if you have a group arriving on different planes needing split arrivals, or eligible Cairns city shuttle pick up area, or rebooking using a credit.
What is the pick up time from Port Douglas to Cairns Airport?
3 hours before your flight. We automatically send an email 1-2 days prior to your departure from Port Douglas with the exact pick up time.
For your return transfer to the airport the shuttle will automatically email the email address associated with your booking 1-2 days before your departure with your exact pick up time. The general 'rule of thumb' is that you will leave Port Douglas 3 hours before your scheduled flight
The usual pick up window is 3 hours before domestic flights depart, and we make additional allowances for international flights. Three hours before domestic departures is needed because of everchanging roadworks and traffic conditions on the Captain Cook highway, around Smithfield. To save you multiple check ins please only contact your shuttle after midday on the day before your departure because small tweaks to times are often made to schedules around our intimate knowledge of road conditions. Please always use your CAS reference when contacting the shuttle. Sometimes on a shuttle shared with others you might need to go a little earlier or a little later, but we will communicate with you and provide options. Between 6.45am - 7.15am we add 15 mins for traffic. If you only have carry on we might try and minimise your wait. DON'T WORRY :) We factor all this in. Just tell us your flight departure time and flight number on your shuttle booking form - and we will work it all out and confirm your departure time automatically via email prior to your departure from Port Douglas :)
How long will you wait for me at my accommodation pick up in Port Douglas, Palm Cove or Cairns accommodation?
5 minutes from your allocated time for any seat in shuttle transfer, and 10 minutes from your allocated time for any private transfer.
Your vehicle may be running early, so if you are ready for collection 10 minutes before your allocated time, that can assist your prompt departure back to Cairns Airport. Regardless, we will wait for maximum 5 minutes for all seat in shared shuttle services, and a maximum of 10 minutes for all private transfer services, at your accommodation reception after your scheduled and confirmed pick-up time. If we cannot locate you 5 minutes after your allocated time (for seat in shared shuttle) or 10 minutes after your allocated time (for private transfers and limousines), your vehicle must leave to maintain service for return transfers booked from Cairns Airport. No refund is applicable in these circumstances. We track our drivers using GPS and phone records to verify our pick-up schedule and attendance. Thank you for your assistance to be ready.
When I arrive in Cairns when will I be picked up?
Around 20 mins after all bags removed from baggage carousel.
CairnsAirportShuttle.net promotes a service with a usual wait time at Cairns Airport of 20 minutes or less after all bags are cleared from your arrival baggage carousel, and we deliver on this in line with Airline arrivals. We schedule airport pick ups according to airline flight arrival times. Approx. 84.9% of planes (eg SYD to CNS, MEL to CNS, BNE to CNS) arrive on time: Australian Government Department of Infrastructure, Regional Development and Cities. Flights are on time if they arrive within 15 minutes of their scheduled arrival. Every effort is made to have passengers on the way to Port Douglas within 20 minutes of all bags being cleared from your arrival baggage carousel. This means if you arrive at 2.50pm, and are off the plane and at your carousel at 3.00pm, and all bags are collected by all passengers by 3.15pm, you will be on the way to Port Douglas by 3.35pm. In many cases this will be quicker. In some cases there may be small delays and we ask passengers for understanding when we deal with airline arrivals beyond our control which impact booked services. We aim to be responsive to you, and your fellow passengers, if you or they are affected by small delays.
Passenger obligations on public passenger vehicles in Queensland
Passengers are not permitted to drink alcohol or eat food or consume any non water beverage on public passenger vehicles in Queensland. The following common courtesies are for the comfort and enjoyment of your travelling party and all passengers on our shuttles, limousines or private transfers. Queensland Government fines and cleaning charges can result if these courtesies are not followed.
What is the pick up time from Palm Cove to the airport?
Around 2 to 2.5 hours before your flight.
While the journey from Palm Cove to Cairns Airport usually takes 35 mins once you are in the vehicle, roadworks and traffic conditions around the busy Smithfield shopping precinct often adds time. We will work out the best pick up time based on your flight and traffic conditions that we are constantly moving through. to have you comfortably at the airport. For your return transfer to the airport the shuttle will automatically email the email address associated with your booking prior to your departure from Port Douglas - usually around midday on the day before your departure with your exact pick up time. Refer to your confirmation for more details once booked.
What is the average wait time at Cairns Airport?
Around 20-25 mins. We only collect pre-booked passengers.
Meet your booked shuttle and leave 20 minutes or sooner after checked bags have been cleared from your arrival baggage carousel. We do not wait for the bus to 'fill' and are on the way as soon as booked passengers are on board. Your shuttle driver meets you at carousel 1 with your name on a sign. If you do not see your driver, please wait at carousel 1 as the driver may be taking another passenger to the shuttle in bay 21-22, or is on their way after dropping passengers at departures .
Cairns Airport to Cairns City shuttle transfer service?
Yes
We can also collect you from Cairns Esplanade or CBD accommodation and take you to Port Douglas & vice versa.
Do you offer Cairns to Port Douglas day trip?
Yes. We offer 10am pick up from Cairns Accommodation, and 4pm pick up from Port Douglas.
We offer a seats in shared shuttle service day trip to Port Douglas from Cairns accommodation. That can be booked on our standard form here. Please request 10am pick up from your accommodation, and 4pm pick up from Port Douglas. We suggest this because it helps us coordinate Cairns city pick ups and then avoid also picking up at Cairns Airport as we head north to Port Douglas. The cost is our standard Cairns Airport <> Port Douglas return fares + $20 pick up per group and $20 drop off per group. For example two adults would cost $179 + $40 = $219 for day trip. You will arrive in Port Douglas at approx. 11-11:30am depending on pick ups in Cairns and traffic. We do not pick up or stop in Palm Cove. Arrive in Port Douglas in time for lunch on Macrossan Street or at the Marina or the Tin Shed, then cruise the shops or 4 mile beach and on Sundays enjoy the famous weekly market, before heading back to your Cairns accommodation at 4pm just in time for beer o'clock in Cairns. Alternatively, you can request a private transfer and have more flexibility with your pick up times between 6am in Cairns through to 5pm from Port Douglas.
I have a very early flight out of Cairns. What time will I leave?
We recommend leave early.
To catch a 6am flight (or earlier) you would need to leave Port Douglas around 3:45am, which is our after hours time. The journey takes 60-70 mins if no problems on Captain Cook Highway (eg landslips on highway, accidents, diversions). Standard hours prices start at 6am, so please contact us for availability for transfers required before 6am. Note Virgin closes 45 mins before departure, Jetstar 40mins, Qantas 45 mins, so 3:45am is our latest recommended departure from Port Douglas for 6am flight. After hours departure when available start at $280 for 1-5 people, as it is a private transfer no other passengers. You can book that together with standard hours arrival on the booking form. EG. 2 adults standard hours arrival $90 + early morning $280 departure = $370.
My flight's been delayed! How will you pick us up?
We actively monitor flights for both early and late arrivals.
In addition to mobile apps and the Cairns Airport website information drivers waiting at the airport drivers' lounge have special screens to see exactly when flights have landed and when they are at the gate.
IMPORTANT NOTE: If your standard hours flight is delayed into our after hours time 7pm until 6am, we can still pick you up however there will be an after hours adjustment for private transfer rates. We are readily able to move you to another shuttle within standard hours 6am to 6pm, but flights that arrive 3-4-5-6 hours late (eg 5pm flight lands at 11pm) have huge cost impacts for our drivers and shuttles.
We ask that you understand that flight delays that extend into the evening beyond 6pm are beyond our control, and we cannot offer standard hour services rates after 7pm through to 6am. If you do expect significant delays, it is important that you please contact our office on 0481 755 740 between 9am and 5pm or the direct number for your shuttle to find out what options you have, and we can advise options for you. We will do the same and try and contact you. It is important we make contact before you arrive many hours late because midnight pick ups are not an automatic option. So please use your time while being delayed leaving Sydney or Melbourne and contact us so we can go through your options.
OPTIONS: Our usual process is to offer standard hours arrivals who arrive during after hours two options:
Option 1: Upgrade to after hours service which is delivered as a private transfer. There will be additional costs. Currently 1-5 pax after hours is $300 one way to Port Douglas, and 6-13 pax is $360 one way to Port Douglas. We will credit your entire standard hours transfer value to your after hours transfer.
Option 2: We will provide you 100% refund. Note this will be made back to the credit card you paid with or by online banking. Either way the refund is not instant as credit card refunds made take 3-4 business days to reappear on your card. That is due to the card issuer not Cairns Port Douglas Shuttle. If refund by online banking we need your BSB and account details and that will either be instant if OSKO payment (depending on your bank and you account settings) or 1 business day. We thank you for your understanding.
Are child seats available?
Yes. Child booster seats (B) and front (FFR) or rear facing (RFR) baby seats are available if requested at time of booking. The three options are RFR = Rear Facing Restraint (generally for newborn, infant), FFR = Front facing restraint (infant - 2 years), B = Booster seat (3-7 years approx.). The exact seat is best determined by the parent when adding the child seats to the transfer booking. Parents have the best knowledge of the child seats they currently use, the height and the weight of their children.
Child seats are available but are not compulsory on our Queensland buses over 13 seats. We can install child seats on our 13 seater Toyota HiAce, however we cannot install on our 20 seater Toyota Coaster or 57 seater luxury coach because there are no suitable anchor points on these vehicles. The cost is $10 each way per seat ($20 return transfer). If needed please add to your booking so they can be installed and ready for your departure. It is generally not possible to add child seats after you have arrived, because seats need to be allocated to your vehicle before arrival. We generally use Baby Love brand less than 2 years old. The cost for child seats covers installation, regular cleaning and maintenance.
I've received a quote or made a payment. What happens next?
All quotes valid 24 hours. Quote requests and confirmations are usually sent within 2-4 hours of payment between 9am - 5pm daily.
Quotes include a payment link and a unique CAS reference number for you to pay with. Once we receive your payment we will usually send your shuttle confirmation doc within 2-4 hours. Quote requests and payments for quotes received after 5PM are processed the next morning when our office opens at 9am (Brisbane time) or sooner if we're still online.
When using our book and pay forms payments are processed by the CairnsAirportShuttle.net affiliate you are allocated to , OR when using our quote system payments are processed directly by CairnsAirportShuttle.net.
Either way you receive a CairnsAirportShuttle.net approved booking reference and at all times can contact CairnsAirportShuttle.net direct about your booking, or to organise a refund (subject to cancel fees), or to change travel dates. Every booking confirmation also provides direct contact details for your shuttle. Please always use your unique booking number when contacting us.
How long does the transfer to Port Douglas take?
Around 60-70 minutes from Cairns Airport to Port Douglas.
Depending on traffic and which end of Port Douglas your accommodation is located. The drive is approx. 20-25 minutes through the northern suburbs of Cairns (past sugar cane fields) 30-35 minutes along the coast (a world heritage listed drive) and the last 10 minutes past sugar cane and into Port.
What vehicles do you use?
We generally use Hyundai iMax (7 pax), Toyota Hiace (13 pax), or Commuter (20 pax). For your comfort we also use luxury 57 seater coaches in peak times.
Our vehicles are popular with all shuttle companies here. Seats max 13 -20 passenger seats. Fully air conditioned, 100% seat belts, and reclining seats.
We're arriving together but leaving separately. How does that work?
Split bookings are not possible to have people departing at different times or different days on the same booking. Group discounts not eligible when attempting multiple departures on one booking.
Split arrivals or staggered departures require additional pick ups and drop offs for each booking. This means more shuttles, drivers and airport access fees are involved with any booking that requests split arrivals and staggered departures. Delays at any part of the process like planes from different cities scheduled to arrive together but actually arrive hours apart obviously impact your plans, and others travelling with you. The most common example of this is when flights from Sydney get delayed for many hours due to heavy storm activity at Sydney Airport.
All return bookings (eg Cairns Airport to Port Douglas to Cairns Airport) are only eligible for one airport pick up, and one accommodation drop off on arrival. On departure all bookings are eligible for one accommodation pick up and one airport drop off per booking. The best idea is to use our shuttle booking form and book each group separately. You will travel together with your friends or family if flights arrive as scheduled.
The only exception to this policy is if you're arriving at similar times and are prepared to wait for others in your group - let us know in the OTHER COMMENTS section of your booking. We will attempt to group your arrivals together if on time, and if a plane is significantly delayed we will transfer you and allocate the delayed group the next available shuttle or offer the delayed group alternatives.
Do you service Thala Beach Resort?
Yes. Thala Beach is the only possible stop between Cairns Airport and Port Douglas.
Thala Beach Resort is 50 mins north of Cairns, and 10 mins south of Port Douglas. If we have shuttle transfer bookings for Thala Beach we will pick up, or drop off, at Thala Beach Resort. This usually only affects 1-2 Port Douglas direct services per week. Due to the location so far from Cairns we include it as part of Port Douglas. The cost for Thala Beach transfers is the same as Port Douglas transfers. Many passengers also enjoy the slight 5 min diversion to see the amazing location of Thala Beach Resort, and youngies and oldies alike enjoy driving through the field of Coconut trees that surround this magical location.
If you are staying at Thala Beach Resort, or would like to go there for lunch or dinner, we do offer a service between Port Douglas and Thala Beach Resort for $25 per person one way. As Thala Beach Resort is 10 mins from Port Douglas it is well outside local shuttle services, and we deliver Port Douglas <> Thala Beach Resort as a private transfer service only at $25 per person each way. Thank you for your understanding
Do you service Turtle Cove?
Unfortunately we do not service Turtle Cove.
As we promote a direct service with no stops between Cairns Airport and Port Douglas. Additionally, Turtle Cove is located on a tight, blind corner which some of our drivers have expressed concerns about when turning back onto the Captain Cook Highway after dropping off passengers at Turtle Cove. If needed we can advise options for Turtle Cove transfers from other shuttle services in Cairns and Port Douglas.
Who are our drivers?
Paul and Vish are not drivers. We're a booking service offering a friendly service with local knowledge.
Paul has driven the beautiful coastal road between Cairns Airport and Port Douglas 100s of times as a shuttle bus driver and spent loads of time talking to different drivers of different services operating up here. With that experience and now with over 7 years creating, owning and operating CairnsAirportShuttle.net our service is all about taking the hassle out of the booking process, the multiple options, fare differences, different rules and importantly helping visitors avoid unwanted detours when you just want to go direct to your accommodation on arrival. You're in Far North Queensland! It's time to get to your accommodation, get by the pool or hit the beach, and find a cooling drink. We provide good prices, good information and connect you with the best Cairns to Port Douglas shuttle services so you can focus on anticipating and enjoying your Port Douglas holiday.
The team of drivers working for our affiliated services are all experienced locals with accredited passenger transport drivers authority issued by the Queensland Government Department of Transport and Main Roads.
The Cairns Airport shuttle desk has limited 'walk up' availability in the domestic terminal.
Booking ahead before is the only way to secure your direct transfers to Port Douglas in a timely manner.
The airport desk has limited 'walk up' seats available in 2022 and basically after 6pm services drop to a limited timetable trying to straddle evening flight arrivals with delays in between. So for any arrivals at any time of day it is now crucial that passengers book in advance for peace of mind and more importantly simply to secure available seats. Some passengers arriving at midday without a pre-booked shuttle may have to wait for hours for a bus - that goes via Palm Cove. Don't risk it! We go direct to Port Douglas no stops in Palm Cove saving you over 30 minutes after a long flight into Cairns. Book ahead now.
I'm flying out of Australia so where do I leave from?
It's common for some international Air NZ flights from Cairns to leave from the Cairns domestic terminal.
International flights to NZ often go via Sydney or Brisbane, and so usual domestic check in time applies. Paul and Vish know from experience going to NZ from Cairns that you will usually go domestic to Brisbane or Sydney or Melbourne. Your luggage goes ahead of you having been checked in at Cairns. Then you will transit yourselves from the Brisbane or Sydney or Melbourne domestic airport to the International Airport and complete customs there. This is general advice only and so please look closely at your ticket and flight instructions.
Can you take me to my accommodation in the Cairns CBD or Cairns Esplanade?
Yes we can help. Try and schedule your pick up from Cairns accommodation for 10:30am.
Our primary service is direct Cairns Airport to Port Douglas to Cairns Airport with no stops. However, we can drop you into Cairns Esplanade/ CBD, and pick you up from Cairns Esplanade/ CBD for additional flat rate $20 to each booking. See the eligible drop off area.
For drop offs into Cairns we will first quickly drop passengers to the airport at the north end of Cairns (takes 5-10 mins) , and then go into the City.
For pick ups from Cairns Esplanade accommodation the reverse happens where we will pick you up, and then collect passengers from the airport as we head north. Try and schedule your pick up from Cairns accommodation for 10:30am. This way we have more passengers to collect from the city and will bypass the airport and go straight to Port Douglas. If going from Cairns accommodation to Port Douglas via the airport please understand this usually take a little longer, but you are welcome to stay seated in our air conditioned van. Sometimes the shuttle will just be Cairns accommodation drop off (like yourself) and will bypass the airport, or direct from the CBD to Port Douglas if no airport passengers are collected on that leg. As the airport is at the northern end of Cairns all shuttle companies usually drop passengers to the airport before drop offs in Cairns CBD, and vice versa when heading north.
Alternatively you can use our private transfer service and go direct from Cairns accommodation to Port Douglas guaranteed.
Where can I get dropped off in Port Douglas?
We drop you at, and collect you from, the door of your accommodation in almost every part of Port Douglas.
Our service does not provide option to wait while passengers collect keys from booking agencies and then transfer on to accommodation. Your single drop off can be one or the other. This saves others waiting in your shared shuttle undue delay in commencing their holidays.
Accommodation drop-off exceptions due to access are:
Local weekly shuttle pass in Port Douglas
Information about the local shuttle weekly pass valid 7 days in Port Douglas area only - through to the Captain Cook Highway boundary. Unlimited use within Port Douglas.
When made available for sale the discounted local shuttle pass is valid for 7 days with the first day commencing on your day of arrival. The pass is given to you on arrival at Cairns Airport so you can start using it immediately when you get to Port Douglas. It is only valid for the company indicated on the pass, and only valid for the number of people indicated on the pass. The local shuttle operates between 7am and midnight within Port Douglas township up to the Captain Cook Highway near IGA. Regular pick ups/ drop offs every 30 mins or so as the company we use is one of the two major local shuttles in Port Douglas. The Port Douglas local shuttle weekly pass does not extend to Cairns, or Mossman which are available as separate services from our book and pay menu.
Can you take us to our Daintree, Cape Tribulation, Newell Beach, Silky Oaks, and Mossman accommodation?
Our standard airport service does not service Cape Tribulation, or anywhere north of Port Douglas.
We usually only offer service between Cairns Airport and Port Douglas. For any connections north of Port Douglas that do wish to use our shuttle service to Port Douglas, most welcome! We usually drop off and pick up from your Port Douglas accommodation, or Wildlife Habitat at the southern end of Port Douglas. Your Daintree accommodation or car hire then takes you further North: Daintree/ Cape Tribulation: CairnsAirportShuttle.net is not aware of any service that operates from Cairns Airport to Daintree, or from Port Douglas to Daintree accommodation. Hiring a rental car in Port Douglas is a common solution; Newell Beach: We can organise 1-5, 6-13, or 14-20 pax private transfer only from Port Douglas to Newell Beach; Silky Oaks: Ask the accommodation about transport options, which may include them picking you up from Port Douglas as above, or car hire; Mossman: There are some shuttles that can take you to Mossman Gorge and Mossman Township, and outside the local shuttle area. Ask your accommodation about whether a shuttle or taxi will best suit your needs.
Do you offer local or pensioner discounts?
Unfortunately not but we do have services that help.
This helps us reduce the price for every single passenger on our service. We do not charge extra for mobility aids or wheelchairs. We do operate a direct service between Cairns Airport and Cairns, with no stops in Palm Cove which saves every passenger approx. 30 minutes.
I'm arriving on Christmas Day. Is that an issue?
No problem, but we do add $20 extra per booking
As indicated on our booking form and to provide our drivers with a fair rate for working Christmas Day we apply $20 per booking (irrespective of how many people in the group) for that day. We welcome your Christmas Day booking, and thank you in advance for your support for our drivers.
I'm overseas and want to pay by online banking?
Yes, can do. It's a long way round to pay but note our Cairns Port Douglas Shuttle Bendigo Bank account SWIFT/BIC code is BENDAU3B
Bookings from outside Australia can use online banking and if asked by your bank for the swift code - our business name Cairns Port Douglas Shuttle Bendigo Bank account SWIFT/BIC code is BENDAU3B. (Please note that if any additional bank charges are incurred to receive international online banking - we must pass these on. Payments from UK and NZ have usually been OK no extra charges. Bank gives a definite 'maybe' so we don't know until it lands).
- Tip to search this page from a desktop: Use Ctrl F function to find a keyword on this page, or generally on any internet page, word document, PDF et cetera.
- ARRIVAL: Once booked you receive an instant confirmation by email with your unique booking number and all pick up and transfer instructions.
- Standard hours all flights scheduled to arrive between 6am and 6pm. Last shared shuttle bus 7pm.
- We do not wait for buses to fill or run to an exact timetable - we only collected booked passengers and go. However, our buses usually run every hour or quicker but need to be pre-booked to ensure available seats.
- Meet your shuttle driver at carousel 1 beside the airport shuttle desk: Drivers have your name on a sign.
- Your transfers are confirmed upon receipt of your confirmation. There is no need to re-confirm before arrival.
- We go direct no stops between Cairns Airport and Port Douglas accommodation.
- We drop you to, and collect you from, your Port Douglas, or Cairns accommodation. Palm Cove direct service is available as a separate service from our direct service to Port Douglas.
- DEPARTURE: Usual departure is 3 hours from Port Douglas before your scheduled flight from Cairns. Exact time is confirmed 1-2 days before departure by email to the email address on your booking.
- Book early in 2022 - we are open for business and can meet all flights but 2022 is very busy - please book ahead.
- Book now for seats in shared shuttle online booking form or see other options in the main menu
- Standard hours for all shared shuttle and private transfer service is for flights scheduled to arrive between 6am to 6pm.
- Leaving Port Douglas last standard hours seats in shared shuttle leaves at 5pm.
- Leaving Cairns Airport last standard hours seats in shared shuttle leaves at 7pm.
- After hours service flights scheduled to arrive in Cairns after 6pm, or departing Port Douglas before 8am delivered as private transfer + $50 night fee.
- Usual wait is 20 minutes or less after all checked bags are collected from your flight's baggage carousel, which has arrived on time. This departure window applies to carry on and checked baggage passengers. The 20 minutes target is our usual practice, and our clear goal, but not a binding term of carriage. See our T&Cs.
- The direct journey usually takes 60-70 minutes.
- Luggage is 1-2 checked pieces per person. Please indicate your luggage on the booking form.
- Oversize items are not strollers, prams and wheelchairs which are carried at no charge. Oversize items are $10 each one way: golf bag, fishing gear, guitar, bike or bike bag, keyboard piano. Surfboards are only permitted on our private transfer service. Please indicate oversize on the booking form.
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- COVID Travel Plan and Refund Information
What is the pick up time from Port Douglas to Cairns Airport?
3 hours before your flight. We automatically send an email 1-2 days prior to your departure from Port Douglas with the exact pick up time.
For your return transfer to the airport the shuttle will automatically email the email address associated with your booking 1-2 days before your departure with your exact pick up time. The general 'rule of thumb' is that you will leave Port Douglas 3 hours before your scheduled flight
The usual pick up window is 3 hours before domestic flights depart, and we make additional allowances for international flights. Three hours before domestic departures is needed because of everchanging roadworks and traffic conditions on the Captain Cook highway, around Smithfield. To save you multiple check ins please only contact your shuttle after midday on the day before your departure because small tweaks to times are often made to schedules around our intimate knowledge of road conditions. Please always use your CAS reference when contacting the shuttle. Sometimes on a shuttle shared with others you might need to go a little earlier or a little later, but we will communicate with you and provide options. Between 6.45am - 7.15am we add 15 mins for traffic. If you only have carry on we might try and minimise your wait. DON'T WORRY :) We factor all this in. Just tell us your flight departure time and flight number on your shuttle booking form - and we will work it all out and confirm your departure time automatically via email prior to your departure from Port Douglas :)
How long will you wait for me at my accommodation pick up in Port Douglas, Palm Cove or Cairns accommodation?
5 minutes from your allocated time for any seat in shuttle transfer, and 10 minutes from your allocated time for any private transfer.
Your vehicle may be running early, so if you are ready for collection 10 minutes before your allocated time, that can assist your prompt departure back to Cairns Airport. Regardless, we will wait for maximum 5 minutes for all seat in shared shuttle services, and a maximum of 10 minutes for all private transfer services, at your accommodation reception after your scheduled and confirmed pick-up time. If we cannot locate you 5 minutes after your allocated time (for seat in shared shuttle) or 10 minutes after your allocated time (for private transfers and limousines), your vehicle must leave to maintain service for return transfers booked from Cairns Airport. No refund is applicable in these circumstances. We track our drivers using GPS and phone records to verify our pick-up schedule and attendance. Thank you for your assistance to be ready.
When I arrive in Cairns when will I be picked up?
Around 20 mins after all bags removed from baggage carousel.
CairnsAirportShuttle.net promotes a service with a usual wait time at Cairns Airport of 20 minutes or less after all bags are cleared from your arrival baggage carousel, and we deliver on this in line with Airline arrivals. We schedule airport pick ups according to airline flight arrival times. Approx. 84.9% of planes (eg SYD to CNS, MEL to CNS, BNE to CNS) arrive on time: Australian Government Department of Infrastructure, Regional Development and Cities. Flights are on time if they arrive within 15 minutes of their scheduled arrival. Every effort is made to have passengers on the way to Port Douglas within 20 minutes of all bags being cleared from your arrival baggage carousel. This means if you arrive at 2.50pm, and are off the plane and at your carousel at 3.00pm, and all bags are collected by all passengers by 3.15pm, you will be on the way to Port Douglas by 3.35pm. In many cases this will be quicker. In some cases there may be small delays and we ask passengers for understanding when we deal with airline arrivals beyond our control which impact booked services. We aim to be responsive to you, and your fellow passengers, if you or they are affected by small delays.
Passenger obligations on public passenger vehicles in Queensland
Passengers are not permitted to drink alcohol or eat food or consume any non water beverage on public passenger vehicles in Queensland. The following common courtesies are for the comfort and enjoyment of your travelling party and all passengers on our shuttles, limousines or private transfers. Queensland Government fines and cleaning charges can result if these courtesies are not followed.
- Bottled water is permitted to be consumed on our shuttles, however all other food and beverages are not permitted to be consumed on our shuttle service. This Queensland food and beverage restriction on public passenger vehicles is in the Transport Operations (Passenger Transport) Regulation 2018 (Qld) s 232(2). Thank you for your help to keep our shuttles clean and tidy.
- A cleaning charge of $175 INC GST applies to any non-water spillages or mess in the shuttle that in the assessment of the driver needs to be professionally cleaned. This cleaning charge applies to spillages of carbonated beverages like Coke, Pepsi, Fanta and the like. Spillages of sunscreen, perfume or of non-carbonated beverages like orange juice or apple juice, and foods like yoghurt, sandwiches, kebabs, pies and any type of food spillage will also attract the cleaning charge. Any bodily fluids including vomit, urine, faeces will automatically attract the cleaning charge independent of the driver's assessment. If cleaning is required we will provide an invoice for payment due within 7 days. Your assistance to prevent spillages is appreciated.
- Please take any rubbish with you.
- Passengers are required to use earphones when listening to music or watching videos on a personal device, and keep the volume at a reasonable level.
- For the comfort of all travelling passengers musical instruments are not permitted to be played on our shuttle service.
- Animals are not permitted on our shuttle service, unless they are an approved guide, hearing, or assistance animal.
- Smoking is not permitted on our shuttle service. This includes electronic cigarettes.
What is the pick up time from Palm Cove to the airport?
Around 2 to 2.5 hours before your flight.
While the journey from Palm Cove to Cairns Airport usually takes 35 mins once you are in the vehicle, roadworks and traffic conditions around the busy Smithfield shopping precinct often adds time. We will work out the best pick up time based on your flight and traffic conditions that we are constantly moving through. to have you comfortably at the airport. For your return transfer to the airport the shuttle will automatically email the email address associated with your booking prior to your departure from Port Douglas - usually around midday on the day before your departure with your exact pick up time. Refer to your confirmation for more details once booked.
What is the average wait time at Cairns Airport?
Around 20-25 mins. We only collect pre-booked passengers.
Meet your booked shuttle and leave 20 minutes or sooner after checked bags have been cleared from your arrival baggage carousel. We do not wait for the bus to 'fill' and are on the way as soon as booked passengers are on board. Your shuttle driver meets you at carousel 1 with your name on a sign. If you do not see your driver, please wait at carousel 1 as the driver may be taking another passenger to the shuttle in bay 21-22, or is on their way after dropping passengers at departures .
Cairns Airport to Cairns City shuttle transfer service?
Yes
We can also collect you from Cairns Esplanade or CBD accommodation and take you to Port Douglas & vice versa.
Do you offer Cairns to Port Douglas day trip?
Yes. We offer 10am pick up from Cairns Accommodation, and 4pm pick up from Port Douglas.
We offer a seats in shared shuttle service day trip to Port Douglas from Cairns accommodation. That can be booked on our standard form here. Please request 10am pick up from your accommodation, and 4pm pick up from Port Douglas. We suggest this because it helps us coordinate Cairns city pick ups and then avoid also picking up at Cairns Airport as we head north to Port Douglas. The cost is our standard Cairns Airport <> Port Douglas return fares + $20 pick up per group and $20 drop off per group. For example two adults would cost $179 + $40 = $219 for day trip. You will arrive in Port Douglas at approx. 11-11:30am depending on pick ups in Cairns and traffic. We do not pick up or stop in Palm Cove. Arrive in Port Douglas in time for lunch on Macrossan Street or at the Marina or the Tin Shed, then cruise the shops or 4 mile beach and on Sundays enjoy the famous weekly market, before heading back to your Cairns accommodation at 4pm just in time for beer o'clock in Cairns. Alternatively, you can request a private transfer and have more flexibility with your pick up times between 6am in Cairns through to 5pm from Port Douglas.
I have a very early flight out of Cairns. What time will I leave?
We recommend leave early.
To catch a 6am flight (or earlier) you would need to leave Port Douglas around 3:45am, which is our after hours time. The journey takes 60-70 mins if no problems on Captain Cook Highway (eg landslips on highway, accidents, diversions). Standard hours prices start at 6am, so please contact us for availability for transfers required before 6am. Note Virgin closes 45 mins before departure, Jetstar 40mins, Qantas 45 mins, so 3:45am is our latest recommended departure from Port Douglas for 6am flight. After hours departure when available start at $280 for 1-5 people, as it is a private transfer no other passengers. You can book that together with standard hours arrival on the booking form. EG. 2 adults standard hours arrival $90 + early morning $280 departure = $370.
My flight's been delayed! How will you pick us up?
We actively monitor flights for both early and late arrivals.
In addition to mobile apps and the Cairns Airport website information drivers waiting at the airport drivers' lounge have special screens to see exactly when flights have landed and when they are at the gate.
IMPORTANT NOTE: If your standard hours flight is delayed into our after hours time 7pm until 6am, we can still pick you up however there will be an after hours adjustment for private transfer rates. We are readily able to move you to another shuttle within standard hours 6am to 6pm, but flights that arrive 3-4-5-6 hours late (eg 5pm flight lands at 11pm) have huge cost impacts for our drivers and shuttles.
We ask that you understand that flight delays that extend into the evening beyond 6pm are beyond our control, and we cannot offer standard hour services rates after 7pm through to 6am. If you do expect significant delays, it is important that you please contact our office on 0481 755 740 between 9am and 5pm or the direct number for your shuttle to find out what options you have, and we can advise options for you. We will do the same and try and contact you. It is important we make contact before you arrive many hours late because midnight pick ups are not an automatic option. So please use your time while being delayed leaving Sydney or Melbourne and contact us so we can go through your options.
OPTIONS: Our usual process is to offer standard hours arrivals who arrive during after hours two options:
Option 1: Upgrade to after hours service which is delivered as a private transfer. There will be additional costs. Currently 1-5 pax after hours is $300 one way to Port Douglas, and 6-13 pax is $360 one way to Port Douglas. We will credit your entire standard hours transfer value to your after hours transfer.
Option 2: We will provide you 100% refund. Note this will be made back to the credit card you paid with or by online banking. Either way the refund is not instant as credit card refunds made take 3-4 business days to reappear on your card. That is due to the card issuer not Cairns Port Douglas Shuttle. If refund by online banking we need your BSB and account details and that will either be instant if OSKO payment (depending on your bank and you account settings) or 1 business day. We thank you for your understanding.
Are child seats available?
Yes. Child booster seats (B) and front (FFR) or rear facing (RFR) baby seats are available if requested at time of booking. The three options are RFR = Rear Facing Restraint (generally for newborn, infant), FFR = Front facing restraint (infant - 2 years), B = Booster seat (3-7 years approx.). The exact seat is best determined by the parent when adding the child seats to the transfer booking. Parents have the best knowledge of the child seats they currently use, the height and the weight of their children.
Child seats are available but are not compulsory on our Queensland buses over 13 seats. We can install child seats on our 13 seater Toyota HiAce, however we cannot install on our 20 seater Toyota Coaster or 57 seater luxury coach because there are no suitable anchor points on these vehicles. The cost is $10 each way per seat ($20 return transfer). If needed please add to your booking so they can be installed and ready for your departure. It is generally not possible to add child seats after you have arrived, because seats need to be allocated to your vehicle before arrival. We generally use Baby Love brand less than 2 years old. The cost for child seats covers installation, regular cleaning and maintenance.
I've received a quote or made a payment. What happens next?
All quotes valid 24 hours. Quote requests and confirmations are usually sent within 2-4 hours of payment between 9am - 5pm daily.
Quotes include a payment link and a unique CAS reference number for you to pay with. Once we receive your payment we will usually send your shuttle confirmation doc within 2-4 hours. Quote requests and payments for quotes received after 5PM are processed the next morning when our office opens at 9am (Brisbane time) or sooner if we're still online.
When using our book and pay forms payments are processed by the CairnsAirportShuttle.net affiliate you are allocated to , OR when using our quote system payments are processed directly by CairnsAirportShuttle.net.
Either way you receive a CairnsAirportShuttle.net approved booking reference and at all times can contact CairnsAirportShuttle.net direct about your booking, or to organise a refund (subject to cancel fees), or to change travel dates. Every booking confirmation also provides direct contact details for your shuttle. Please always use your unique booking number when contacting us.
How long does the transfer to Port Douglas take?
Around 60-70 minutes from Cairns Airport to Port Douglas.
Depending on traffic and which end of Port Douglas your accommodation is located. The drive is approx. 20-25 minutes through the northern suburbs of Cairns (past sugar cane fields) 30-35 minutes along the coast (a world heritage listed drive) and the last 10 minutes past sugar cane and into Port.
What vehicles do you use?
We generally use Hyundai iMax (7 pax), Toyota Hiace (13 pax), or Commuter (20 pax). For your comfort we also use luxury 57 seater coaches in peak times.
Our vehicles are popular with all shuttle companies here. Seats max 13 -20 passenger seats. Fully air conditioned, 100% seat belts, and reclining seats.
We're arriving together but leaving separately. How does that work?
Split bookings are not possible to have people departing at different times or different days on the same booking. Group discounts not eligible when attempting multiple departures on one booking.
Split arrivals or staggered departures require additional pick ups and drop offs for each booking. This means more shuttles, drivers and airport access fees are involved with any booking that requests split arrivals and staggered departures. Delays at any part of the process like planes from different cities scheduled to arrive together but actually arrive hours apart obviously impact your plans, and others travelling with you. The most common example of this is when flights from Sydney get delayed for many hours due to heavy storm activity at Sydney Airport.
All return bookings (eg Cairns Airport to Port Douglas to Cairns Airport) are only eligible for one airport pick up, and one accommodation drop off on arrival. On departure all bookings are eligible for one accommodation pick up and one airport drop off per booking. The best idea is to use our shuttle booking form and book each group separately. You will travel together with your friends or family if flights arrive as scheduled.
The only exception to this policy is if you're arriving at similar times and are prepared to wait for others in your group - let us know in the OTHER COMMENTS section of your booking. We will attempt to group your arrivals together if on time, and if a plane is significantly delayed we will transfer you and allocate the delayed group the next available shuttle or offer the delayed group alternatives.
Do you service Thala Beach Resort?
Yes. Thala Beach is the only possible stop between Cairns Airport and Port Douglas.
Thala Beach Resort is 50 mins north of Cairns, and 10 mins south of Port Douglas. If we have shuttle transfer bookings for Thala Beach we will pick up, or drop off, at Thala Beach Resort. This usually only affects 1-2 Port Douglas direct services per week. Due to the location so far from Cairns we include it as part of Port Douglas. The cost for Thala Beach transfers is the same as Port Douglas transfers. Many passengers also enjoy the slight 5 min diversion to see the amazing location of Thala Beach Resort, and youngies and oldies alike enjoy driving through the field of Coconut trees that surround this magical location.
If you are staying at Thala Beach Resort, or would like to go there for lunch or dinner, we do offer a service between Port Douglas and Thala Beach Resort for $25 per person one way. As Thala Beach Resort is 10 mins from Port Douglas it is well outside local shuttle services, and we deliver Port Douglas <> Thala Beach Resort as a private transfer service only at $25 per person each way. Thank you for your understanding
Do you service Turtle Cove?
Unfortunately we do not service Turtle Cove.
As we promote a direct service with no stops between Cairns Airport and Port Douglas. Additionally, Turtle Cove is located on a tight, blind corner which some of our drivers have expressed concerns about when turning back onto the Captain Cook Highway after dropping off passengers at Turtle Cove. If needed we can advise options for Turtle Cove transfers from other shuttle services in Cairns and Port Douglas.
Who are our drivers?
Paul and Vish are not drivers. We're a booking service offering a friendly service with local knowledge.
Paul has driven the beautiful coastal road between Cairns Airport and Port Douglas 100s of times as a shuttle bus driver and spent loads of time talking to different drivers of different services operating up here. With that experience and now with over 7 years creating, owning and operating CairnsAirportShuttle.net our service is all about taking the hassle out of the booking process, the multiple options, fare differences, different rules and importantly helping visitors avoid unwanted detours when you just want to go direct to your accommodation on arrival. You're in Far North Queensland! It's time to get to your accommodation, get by the pool or hit the beach, and find a cooling drink. We provide good prices, good information and connect you with the best Cairns to Port Douglas shuttle services so you can focus on anticipating and enjoying your Port Douglas holiday.
The team of drivers working for our affiliated services are all experienced locals with accredited passenger transport drivers authority issued by the Queensland Government Department of Transport and Main Roads.
The Cairns Airport shuttle desk has limited 'walk up' availability in the domestic terminal.
Booking ahead before is the only way to secure your direct transfers to Port Douglas in a timely manner.
The airport desk has limited 'walk up' seats available in 2022 and basically after 6pm services drop to a limited timetable trying to straddle evening flight arrivals with delays in between. So for any arrivals at any time of day it is now crucial that passengers book in advance for peace of mind and more importantly simply to secure available seats. Some passengers arriving at midday without a pre-booked shuttle may have to wait for hours for a bus - that goes via Palm Cove. Don't risk it! We go direct to Port Douglas no stops in Palm Cove saving you over 30 minutes after a long flight into Cairns. Book ahead now.
I'm flying out of Australia so where do I leave from?
It's common for some international Air NZ flights from Cairns to leave from the Cairns domestic terminal.
International flights to NZ often go via Sydney or Brisbane, and so usual domestic check in time applies. Paul and Vish know from experience going to NZ from Cairns that you will usually go domestic to Brisbane or Sydney or Melbourne. Your luggage goes ahead of you having been checked in at Cairns. Then you will transit yourselves from the Brisbane or Sydney or Melbourne domestic airport to the International Airport and complete customs there. This is general advice only and so please look closely at your ticket and flight instructions.
Can you take me to my accommodation in the Cairns CBD or Cairns Esplanade?
Yes we can help. Try and schedule your pick up from Cairns accommodation for 10:30am.
Our primary service is direct Cairns Airport to Port Douglas to Cairns Airport with no stops. However, we can drop you into Cairns Esplanade/ CBD, and pick you up from Cairns Esplanade/ CBD for additional flat rate $20 to each booking. See the eligible drop off area.
For drop offs into Cairns we will first quickly drop passengers to the airport at the north end of Cairns (takes 5-10 mins) , and then go into the City.
For pick ups from Cairns Esplanade accommodation the reverse happens where we will pick you up, and then collect passengers from the airport as we head north. Try and schedule your pick up from Cairns accommodation for 10:30am. This way we have more passengers to collect from the city and will bypass the airport and go straight to Port Douglas. If going from Cairns accommodation to Port Douglas via the airport please understand this usually take a little longer, but you are welcome to stay seated in our air conditioned van. Sometimes the shuttle will just be Cairns accommodation drop off (like yourself) and will bypass the airport, or direct from the CBD to Port Douglas if no airport passengers are collected on that leg. As the airport is at the northern end of Cairns all shuttle companies usually drop passengers to the airport before drop offs in Cairns CBD, and vice versa when heading north.
Alternatively you can use our private transfer service and go direct from Cairns accommodation to Port Douglas guaranteed.
Where can I get dropped off in Port Douglas?
We drop you at, and collect you from, the door of your accommodation in almost every part of Port Douglas.
Our service does not provide option to wait while passengers collect keys from booking agencies and then transfer on to accommodation. Your single drop off can be one or the other. This saves others waiting in your shared shuttle undue delay in commencing their holidays.
Accommodation drop-off exceptions due to access are:
- Beachfront Mirage and Bougainvillea Way Villas are gated communities and for all seats in shared shuttle passengers we drop you at the security gate nearest your accommodation. Private transfer passengers may be taken inside Sheraton Mirage or down Bougainvillea Way if ready access through the gate is available.
- Any other gated community in Port Douglas: for all seats in shared shuttle passengers we drop you at the security gate nearest your accommodation. Private charter passengers may be taken into gated communities if access details are available immediately upon arrival at the gate.
- Murphy Street approx. 53-69 Murphy Street as this is a very narrow and tight street and difficult for a shuttle + trailer to reverse out of. We may drop you on the corner of Owen and Murphy - for the short 20-80m walk to your accommodation.
- Any other location that in the driver's opinion is difficult to access. This may be affected by heavy rains or road conditions. In these circumstances our drivers will endeavor to get you as close as possible to your accommodation without damaging the vehicle or risking passenger safety.
Local weekly shuttle pass in Port Douglas
Information about the local shuttle weekly pass valid 7 days in Port Douglas area only - through to the Captain Cook Highway boundary. Unlimited use within Port Douglas.
When made available for sale the discounted local shuttle pass is valid for 7 days with the first day commencing on your day of arrival. The pass is given to you on arrival at Cairns Airport so you can start using it immediately when you get to Port Douglas. It is only valid for the company indicated on the pass, and only valid for the number of people indicated on the pass. The local shuttle operates between 7am and midnight within Port Douglas township up to the Captain Cook Highway near IGA. Regular pick ups/ drop offs every 30 mins or so as the company we use is one of the two major local shuttles in Port Douglas. The Port Douglas local shuttle weekly pass does not extend to Cairns, or Mossman which are available as separate services from our book and pay menu.
Can you take us to our Daintree, Cape Tribulation, Newell Beach, Silky Oaks, and Mossman accommodation?
Our standard airport service does not service Cape Tribulation, or anywhere north of Port Douglas.
We usually only offer service between Cairns Airport and Port Douglas. For any connections north of Port Douglas that do wish to use our shuttle service to Port Douglas, most welcome! We usually drop off and pick up from your Port Douglas accommodation, or Wildlife Habitat at the southern end of Port Douglas. Your Daintree accommodation or car hire then takes you further North: Daintree/ Cape Tribulation: CairnsAirportShuttle.net is not aware of any service that operates from Cairns Airport to Daintree, or from Port Douglas to Daintree accommodation. Hiring a rental car in Port Douglas is a common solution; Newell Beach: We can organise 1-5, 6-13, or 14-20 pax private transfer only from Port Douglas to Newell Beach; Silky Oaks: Ask the accommodation about transport options, which may include them picking you up from Port Douglas as above, or car hire; Mossman: There are some shuttles that can take you to Mossman Gorge and Mossman Township, and outside the local shuttle area. Ask your accommodation about whether a shuttle or taxi will best suit your needs.
Do you offer local or pensioner discounts?
Unfortunately not but we do have services that help.
This helps us reduce the price for every single passenger on our service. We do not charge extra for mobility aids or wheelchairs. We do operate a direct service between Cairns Airport and Cairns, with no stops in Palm Cove which saves every passenger approx. 30 minutes.
I'm arriving on Christmas Day. Is that an issue?
No problem, but we do add $20 extra per booking
As indicated on our booking form and to provide our drivers with a fair rate for working Christmas Day we apply $20 per booking (irrespective of how many people in the group) for that day. We welcome your Christmas Day booking, and thank you in advance for your support for our drivers.
I'm overseas and want to pay by online banking?
Yes, can do. It's a long way round to pay but note our Cairns Port Douglas Shuttle Bendigo Bank account SWIFT/BIC code is BENDAU3B
Bookings from outside Australia can use online banking and if asked by your bank for the swift code - our business name Cairns Port Douglas Shuttle Bendigo Bank account SWIFT/BIC code is BENDAU3B. (Please note that if any additional bank charges are incurred to receive international online banking - we must pass these on. Payments from UK and NZ have usually been OK no extra charges. Bank gives a definite 'maybe' so we don't know until it lands).