See also our new blogs page – with info on late night shuttles and early morning departures, split departures, or if you have a group arriving on different planes needing split arrivals, or eligible Cairns city shuttle pick up area, or rebooking using a credit.
Tip to search this page from a desktop: Use Ctrl F function to find a keyword on this page, or generally on any internet page, word document, PDF et cetera.
3 hours before your flight. We automatically send an email 1-2 days prior to your departure from Port Douglas with the exact pick up time.
For your return transfer to the airport the shuttle will automatically email the email address associated with your booking 1-2 days before your departure with your exact pick up time. The general ‘rule of thumb’ is that you should choose one of our 13 daily services from Port Douglas that is 3 hours before your scheduled flight from Cairns.
The usual pick up window is 3 hours before domestic flights depart. Three hours before domestic departures is needed because of potential roadworks, and traffic conditions on the Captain Cook highway due to Cyclone Jasper repairs. To save you multiple check ins please only contact your shuttle after midday on the day before your departure because small tweaks to times are often made to schedules around our intimate knowledge of road conditions. Please always use your CAS reference when contacting the shuttle. Sometimes on a shuttle shared with others you might need to go a little earlier or a little later, but we will communicate with you and provide options. If you only have carry on we might try and minimise your wait. DON’T WORRY 🙂 We factor all this in. Just tell us your flight departure time and flight number on your shuttle booking form – and we will work it all out and confirm your departure time automatically via email prior to your departure from Port Douglas 🙂
5 minutes from your allocated time for any seat in shuttle transfer, and 10 minutes from your allocated time for any private transfer.
Your vehicle may be running early, so if you are ready for collection 10 minutes before your allocated time, that can assist your prompt departure back to Cairns Airport. Regardless, we will wait for maximum 5 minutes for all seat in shared shuttle services, and a maximum of 10 minutes for all private transfer services, at your accommodation reception after your scheduled and confirmed pick-up time. If we cannot locate you 5 minutes after your allocated time (for seat in shared shuttle) or 10 minutes after your allocated time (for private transfers and limousines), your vehicle must leave to maintain service for return transfers booked from Cairns Airport. No refund is applicable in these circumstances. We track our drivers using GPS and phone records to verify our pick-up schedule and attendance. Thank you for your assistance to be ready.
We offer 10 fixed schedule services from Cairns Airport daily.
CairnsAirportShuttle.net offers a fixed schedule service according to airline flight arrival times. Approx. 80.7% of planes (eg SYD to CNS, MEL to CNS, BNE to CNS) arrive on time: Australian Government Department of Infrastructure, Regional Development and Cities. Flights are on time if they arrive within 15 minutes of their scheduled arrival. Every effort is made to have passengers on the way to Port Douglas exactly according to our fixed schedule service. This means if you arrive at 8:00am, and are off the plane and your bags are cleared from your carousel you will be on the way to Port Douglas on our 8:45am service. If you miss that the next service is 9:45am. If you miss your booked shuttle during the day we will allocate you seats on the next scheduled service. In some cases there may be small delays and we ask passengers for understanding when we deal with airline arrivals beyond our control which impact booked services. We aim to be responsive to you, and your fellow passengers, if you or they are affected by small delays.
International Arrivals and Departures
We can pick up from T2 domestic terminal, and T1 International terminal.
At Cairns Domestic T2 terminal your driver will meet you at baggage carousel 3 with your name on a sign. At Cairns International T1 terminal your driver will meet you inside the arrivals hall with your name on a sign. Drivers are prevented by Cairns Airport management from entering the airport too soon after a flight has landed. Please wait at your allocated area for your driver with your name on a sign.
Passenger obligations on public passenger vehicles in Queensland
Passengers are not permitted to drink alcohol or eat food or consume any non water beverage on public passenger vehicles in Queensland. The following common courtesies are for the comfort and enjoyment of your travelling party and all passengers on our shuttles, limousines or private transfers. Queensland Government fines and cleaning charges can result if these courtesies are not followed.
Around 2 to 2.5 hours before your flight.
While the journey from Palm Cove to Cairns Airport usually takes 35 mins once you are in the vehicle, roadworks and traffic conditions around the busy Smithfield shopping precinct often adds time. We will work out the best pick up time based on your flight and traffic conditions that we are constantly moving through to have you comfortably at the airport. For your return transfer to the airport the shuttle will automatically email the email address associated with your booking prior to your departure from Port Douglas – usually around midday on the day before your departure with your exact pick up time. Refer to your confirmation for more details once booked.
Transfer bookings made over the phone cost $10 in addition to the total transfer cost.
If calling to request and make a phone booking our friendly staff will advise you of the $10 fee before proceeding with your booking.
Why $10 fee? To assist the collection of all relevant information like flight numbers, flight times, accommodation addresses, baggage, child seats, public holidays and special requests like pick up times we encourage all passengers on our service to please book securely online. Booking securely online allows you to source and carefully enter these details and protects your payment information which our staff never see. Online booking also generates an instant booking reference confirmation with all shuttle details direct to your email address.
For passengers wishing to book over the phone please note that a $10 fee per phone booking will be applied in addition to the total transfer cost. The $10 fee covers our administration staff time and the manual delivery of bookings that can be entered online, or bookings that can’t be booked online and need the special attention of our trained staff.
We only collect pre-booked passengers and go on our 11 fixed schedule services daily.
Upon arrival, please proceed to the inside seating area near baggage carousel 3. If you are waiting for bags, come and say hi. Your driver will meet you at baggage carousel 3 with your name on a sign. Cairns Airport limits the time that shuttles can access the airport so if your driver is not at baggage carousel 3 when you get there please wait. Drivers may enter up to 15 minutes before your scheduled service departs. If you miss your scheduled service you will be allocated a seat (if available) on the next scheduled service. Your assistance to help your shuttle depart Cairns Airport on time is appreciated.
Flight Change Payment: Changes to bookings made less than 24 hours before travel cost $20.
Why? We arrange our driver schedules and issue our driver manifests the day before travel. This is so our drivers can understand the vehicles they need to use, child seats and pick up routes before they collect you. Our Flight Change Payment assists us to integrate your changes into our system.
Our driver schedules and manifests are under constant revision until 24 hours before your travel. Our Flight Change Payment is a measure to help us manage changes made less than 24 hours before travel. This includes changes made by airlines, or upon request by our passengers seeking to change their booking. Moving to new flights on the same day, changes to flight times, and changes to day of travel require additional office resources to manually manage our daily schedule and reallocate vehicles and drivers. Our Flight Change Payment can be paid by credit card over the phone when making the change. If you email us your change we will call you back to confirm the change and process the Flight Change Payment. This can also be done immediately on the phone if you call us with your booking number. Due to ongoing staff and driver shortages, we also ask that passengers please limit discretionary changes less than 24 hours before travel. Thank you for your understanding and assistance to help us provide our cost effective scheduled services between Cairns Airport and Port Douglas.
Yes
We can also collect you from Cairns Esplanade or CBD accommodation and take you to Port Douglas & vice versa.
Yes. We suggest select 9:15am or 10:00am pick up from Cairns Accommodation, and 4pm pick up from Port Douglas.
We offer a seats in shared shuttle service day trip to Port Douglas from Cairns accommodation. That can be booked on our Cairns accommodation pick up form. Choose 10am pick up from your accommodation, and then 4pm pick up from Port Douglas. We suggest this because it helps us coordinate Cairns city pick ups and then avoid also picking up at Cairns Airport as we head north to Port Douglas. The cost is our standard Cairns Airport <> Port Douglas return fares + $20 pick up per group and $20 drop off per group. For example two adults would cost $220 + $40 = $260 for day trip. You will arrive in Port Douglas at approx. 11-11:30am depending on pick ups in Cairns and traffic. We do not pick up or stop in Palm Cove. Arrive in Port Douglas in time for lunch on Macrossan Street or at the Marina or the Tin Shed, then cruise the shops or 4 mile beach and on Sundays enjoy the famous weekly market, before heading back to your Cairns accommodation leaving Port Douglas at 4pm just in time for beer o’clock in Cairns. Alternatively, you can request a private transfer and have more flexibility with your pick up times between 6am in Cairns through to 5pm from Port Douglas.
We recommend leave early.
To catch a 6am flight (or earlier) you would need to leave Port Douglas around 3:45am, which is our after hours time. The journey takes 60-70 mins if no problems on Captain Cook Highway (eg landslips on highway, accidents, diversions). Standard hours prices from Port Douglas start at 4am, so please contact us for availability for transfers required before 6am. Note Virgin closes 45 mins before departure, Jetstar 40mins, Qantas 45 mins, so 3:45am is our latest recommended departure from Port Douglas for 6am flight. After hours departure when available start at $278 for 1-2 people including after hours surcharge, as it is a private transfer no other passengers.
We actively monitor flights for both early and late arrivals.
In addition to mobile apps and the Cairns Airport website information drivers waiting at the airport drivers’ lounge have special screens to see exactly when flights have landed and when they are at the gate.
IMPORTANT NOTE: If your standard hours flight is delayed into our after hours time 7pm until 6am, we can still pick you up however there will be an after hours adjustment for private transfer rates. We are readily able to move you to another shuttle within standard hours 6am to 6pm, but flights that arrive 3-4-5-6 hours late (eg 5pm flight lands at 11pm) have huge cost impacts for our drivers and shuttles.
We ask that you understand that flight delays that extend into the evening beyond 6pm are beyond our control, and we cannot offer standard hour services rates after 6:30pm through to 7am. If you do expect significant delays, it is important that you please contact our office on 07 3003 0283 between 6am and 6:30pm or the direct number for your shuttle to find out what options you have, and we can advise options for you. We will do the same and try and contact you. It is important we make contact before you arrive many hours late because midnight pick ups are not an automatic option. So please use your time while being delayed leaving Sydney or Melbourne and contact us so we can go through your options.
OPTIONS: Our usual process is to offer standard hours arrivals who arrive during after hours two options:
Option 1: Upgrade to after hours service which is delivered as a private transfer. There will be additional costs. Currently 1-2 pax after hours is $278 one way to Port Douglas, and 6-13 pax is $360 one way to Port Douglas. We will credit your entire standard hours transfer value to your after hours transfer.
Option 2: We will provide you 100% refund. Note this will be made back to the credit card you paid with or by online banking. Either way the refund is not instant as credit card refunds made take 3-4 business days to reappear on your card. That is due to the card issuer not Cairns Port Douglas Shuttle. If refund by online banking we need your BSB and account details and that will either be instant if OSKO payment (depending on your bank and you account settings) or 1 business day. We thank you for your understanding.
Yes. Our child seats are not baby capsules, they are standard child seats with harness for rear facing (RFR) or front facing (FFR) installation. Child seats including booster seats are available if requested at time of booking. The three options are RFR = Rear Facing Restraint (generally for newborn, infant), FFR = Front facing restraint (2 years), B = Booster seat (3-7 years approx.). The exact seat is best determined by the parent when adding the child seats to the transfer booking. Parents have the best knowledge of the child seats they currently use, the height and the weight of their children.
Child seats are not compulsory on our Queensland buses over 13 seats. The cost is $15 each way per seat ($30 return transfer). If needed please add to your booking so they can be installed and ready for your departure. It is generally not possible to add child seats after you have arrived, because seats need to be allocated to your vehicle before arrival. We generally use Baby Love brand less than 2 years old. The cost for child seats covers installation, regular cleaning and maintenance.
All quotes valid 24 hours. Quote requests and confirmations are usually sent within 2-4 hours of payment between 6am – 6:30pm daily. Online bookings receive an instant confirmation with all shuttle details.
Quotes include a payment link and a unique CAS reference number for you to pay with. Once we receive your payment we will usually send your shuttle confirmation doc within 2-4 hours. Quote requests and payments for quotes received after 5PM are processed the next morning when our office opens at 6am (Brisbane time) or sooner if we’re still online.
When using our book and pay forms payments are processed by the CairnsAirportShuttle.net affiliate you are allocated to , OR when using our quote system payments are processed directly by CairnsAirportShuttle.net.
Either way you receive a CairnsAirportShuttle.net approved booking reference and at all times can contact CairnsAirportShuttle.net direct about your booking, or to organise a refund (subject to cancel fees), or to change travel dates. Every booking confirmation also provides direct contact details for your shuttle. Please always use your unique booking number when contacting us.
Around 60-70 minutes from Cairns Airport to Port Douglas – a little longer in 2025 while road repairs following Cyclone Jasper are completed.
Depending on traffic and which end of Port Douglas your accommodation is located. The drive is approx. 20-25 minutes through the northern suburbs of Cairns (past sugar cane fields) 30-35 minutes along the coast (a world heritage listed drive) and the last 10 minutes past sugar cane and into Port.
We generally use Hyundai iMax (7 pax), Toyota Hiace (13 pax), or Commuter (20 pax). For your comfort we also use luxury 53 seater coaches in peak times.
Our vehicles are popular with all shuttle companies here. Seats max 13 -20 passenger seats. Fully air conditioned, 100% seat belts, and reclining seats.
Split bookings are not possible to have people departing at different times or different days on the same booking. Group discounts not eligible when attempting multiple departures on one booking.
Split arrivals or staggered departures require additional pick ups and drop offs for each booking. This means more shuttles, drivers and airport access fees are involved with any booking that requests split arrivals and staggered departures. Delays at any part of the process like planes from different cities scheduled to arrive together but actually arrive hours apart obviously impact your plans, and others travelling with you. The most common example of this is when flights from Sydney get delayed for many hours due to heavy storm activity at Sydney Airport.
All return bookings (eg Cairns Airport to Port Douglas to Cairns Airport) are only eligible for one airport pick up, and one accommodation drop off on arrival. On departure all bookings are eligible for one accommodation pick up and one airport drop off per booking. The best idea is to use our shuttle booking form and book each group separately. You will travel together with your friends or family if flights arrive as scheduled.
The only exception to this policy is if you’re arriving at similar times and are prepared to wait for others in your group – let us know in the OTHER COMMENTS section of your booking. We will attempt to group your arrivals together if on time, and if a plane is significantly delayed we will transfer you and allocate the delayed group the next available shuttle or offer the delayed group alternatives.
Yes. Thala Beach is the only possible stop between Cairns Airport and Port Douglas.
Thala Beach Resort is 50 mins north of Cairns, and 10 mins south of Port Douglas. If we have shuttle transfer bookings for Thala Beach we will pick up, or drop off, at Thala Beach Resort. This usually only affects 1-2 Port Douglas direct services per week. Due to the location so far from Cairns we include it as part of Port Douglas. The cost for Thala Beach transfers is the same as Port Douglas transfers. Many passengers also enjoy the slight 5 min diversion to see the amazing location of Thala Beach Resort, and youngies and oldies alike enjoy driving through the field of coconut trees that surround this magical location.
If you are staying at Thala Beach Resort, or would like to go there for lunch or dinner, we do offer a service between Port Douglas and Thala Beach Resort for $25 per person one way. As Thala Beach Resort is 10 mins from Port Douglas it is well outside local shuttle services, and we deliver Port Douglas <> Thala Beach Resort as a private transfer service only at $25 per person each way. Thank you for your understanding
Unfortunately we do not service Turtle Cove.
As we promote a direct service with no stops between Cairns Airport and Port Douglas. Additionally, Turtle Cove is located on a tight, blind corner which some of our drivers have expressed concerns about when turning back onto the Captain Cook Highway after dropping off passengers at Turtle Cove. If needed we can advise options for Turtle Cove transfers from other shuttle services in Cairns and Port Douglas.
Paul and Vish are not drivers. We’re a booking service offering a friendly service with local knowledge.
Paul has driven the beautiful coastal road between Cairns Airport and Port Douglas 100s of times as a shuttle bus driver and spent loads of time talking to different drivers of different services operating up here. With that experience and now with over 7 years creating, owning and operating CairnsAirportShuttle.net our service is all about taking the hassle out of the booking process, the multiple options, fare differences, different rules and importantly helping visitors avoid unwanted detours when you just want to go direct to your accommodation on arrival. You’re in Far North Queensland! It’s time to get to your accommodation, get by the pool or hit the beach, and find a cooling drink. We provide good prices, good information and connect you with the best Cairns to Port Douglas shuttle services so you can focus on anticipating and enjoying your Port Douglas holiday.
The team of drivers working for our affiliated services are all experienced locals with accredited passenger transport drivers authority issued by the Queensland Government Department of Transport and Main Roads.
Booking ahead before is the only way to secure your direct transfers to Port Douglas in a timely manner.
The airport desk has limited ‘walk up’ seats available, at $75 per person one way, in 2025 and is currently only running four services per day from Cairns Airport. So for any arrivals at any time of day it is now crucial that passengers book in advance for peace of mind and more importantly simply to secure available seats. Some passengers arriving at midday without a pre-booked shuttle may have to wait for hours for a bus – that goes via Palm Cove. Don’t risk it! We go direct to Port Douglas no stops in Palm Cove saving you over 30 minutes after a long flight into Cairns. Book ahead now.
It’s common for some international Air NZ flights from Cairns to leave from the Cairns domestic terminal.
International flights to NZ often go via Sydney or Brisbane, and so usual domestic check in time applies. Paul and Vish know from experience going to NZ from Cairns that you will usually go domestic to Brisbane or Sydney or Melbourne. Your luggage goes ahead of you having been checked in at Cairns. Then you will transit yourselves from the Brisbane or Sydney or Melbourne domestic airport to the International Airport and complete customs there. This is general advice only and so please look closely at your ticket and flight instructions.
Yes we can drop to Cairns accommodation. For pick ups try and schedule your pick up from Cairns accommodation for 10:00am.
Our primary service is direct Cairns Airport to Port Douglas to Cairns Airport with no stops. However, we can drop you into Cairns Esplanade/ CBD, and pick you up from Cairns Esplanade/ CBD for additional flat rate $20 to each booking. See the eligible drop off area.
For drop offs into Cairns we will first quickly drop passengers to the airport at the north end of Cairns (takes 10-15 mins) , and then go into Cairns city.
For pick ups from Cairns Esplanade accommodation the reverse happens where we will pick you up, and then collect passengers from the airport as we head north. Try and schedule your pick up from Cairns accommodation for 10:00am as that is our direct express service to Port Douglas: book here. This way we have more passengers to collect from the city and will bypass the airport and go straight to Port Douglas. If going from Cairns accommodation to Port Douglas via the airport please understand this usually take a little longer, but you are welcome to stay seated in our air conditioned van. Sometimes the shuttle will just be Cairns accommodation drop off (like yourself) and will bypass the airport, or direct from the CBD to Port Douglas if no airport passengers are collected on that leg. As the airport is at the northern end of Cairns all shuttle companies usually drop passengers to the airport before drop offs in Cairns CBD, and vice versa when heading north.
Alternatively you can use our private transfer service and go direct from Cairns accommodation to Port Douglas guaranteed.
We drop you at, and collect you from, the door of your accommodation in almost every part of Port Douglas.
Our service does not provide option to wait while passengers collect keys from booking agencies and then transfer on to accommodation. Your single drop off can be one or the other. This saves others waiting in your shared shuttle undue delay in commencing their holidays.
Accommodation drop-off exceptions due to access are:
Local weekly shuttle pass in Port Douglas
Information about the local shuttle weekly pass valid 7 days in Port Douglas area only – through to the Captain Cook Highway boundary. Unlimited use within Port Douglas.
A discounted local shuttle pass for Port Douglas is available for purchase on most of our airport booking forms. Save 15% when you book ahead. The digital pass is sent to you before your arrrival at Cairns Airport so you can start using it immediately when you get to Port Douglas. It is valid for the company indicated on the pass, and valid for the number of people indicated on the pass. The local shuttle operates between 7am and midnight within Port Douglas township up to the Captain Cook Highway near IGA and also Craiglie. Regular pick ups/ drop offs every 20 mins or so as the company we use continually rotates around Port Douglas. Local shuttle pass holders can also call for pick up. Usually on Macrossan Street there is no need to call as the shuttles call at the Paddy’s Bar and Rattle and Hum bus stops automatically, and you can also wave down the shuttle. The Port Douglas local shuttle weekly pass does not extend to Cairns, or Mossman which are available as separate services from our book and pay menu.
Our standard airport service does not service Cape Tribulation, or anywhere north of Port Douglas. Silky Oaks now available in 2025 as private transfer.
We usually only offer service between Cairns Airport and Port Douglas. For any connections north of Port Douglas that do wish to use our shuttle service to Port Douglas, most welcome! We usually drop off and pick up from your Port Douglas accommodation, or Wildlife Habitat at the southern end of Port Douglas. Your Daintree accommodation or car hire then takes you further North: Daintree/ Cape Tribulation: CairnsAirportShuttle.net is not aware of any service that operates from Cairns Airport to Daintree, or from Port Douglas to Daintree accommodation. Hiring a rental car in Port Douglas is a common solution; Newell Beach: We can organise 1-5, 6-13, or 14-20 pax private transfer only from Port Douglas to Newell Beach; Silky Oaks: We now have Silky Oaks transfers available to book on our private transfer booking form; Mossman: There are some shuttles that can take you to Mossman Gorge and Mossman Township, and outside the local shuttle area. Ask your accommodation about whether a shuttle or taxi will best suit your needs.
Unfortunately not but we do have services that help.
This helps us reduce the price for every single passenger on our service. We do not charge extra for mobility aids or wheelchairs. We do operate a direct service between Cairns Airport and Cairns, with no stops in Palm Cove which saves every passenger approx. 30 minutes.
No problem, but we do add $20 extra per booking
As indicated on our booking form and to provide our drivers with a fair rate for working Christmas Day and all gazetted public holidays in Queensland we apply $20 per booking (irrespective of how many people in the group) for that day. We welcome your Christmas Day booking, and thank you in advance for your support for our drivers.
Unfortunately we only offer secure forms for payment by Visa or MasterCard.
