January 2022. Into our 7th year! We've transported over 60000+ passengers.
Thanks for your business and feedback. And welcome back! We have added more shuttle options to our booking service. We started business in May 2015 and welcome transfer reviews. Below is a selection of verifiable direct texts and emails we receive. We also welcome reviews on Google My Business page
17 July 2021: In times were Covid restrictions required several changes of travel plans, Paul was a delight to deal with. Sadly this trip finally had to be cancelled, but Paul was both responsive to our changes and very quick to provide a refund. We hope to make it to Port Douglas one day, and would certainly recommend Cairns Airport Shuttle.LW. (Thank you LW - we appreciate your feedback and do hope that we can see you, and everyone else who has had to cancel or defer their holidays, when border restrictions let us (safely) open up our economy once more). PJ
21 June 2021: Hi Paul, I have just sent you our booking together with payment of $180. Thanks for your assistance. PI. (Thank you PI. We were happy to confirm that Cairns Accommodation pick up (see valid area here) can be organised on our airport shuttle booking form. For Trip 1 just select 'others' as your arrival pick up and enter your accommodation. The cost is $20 flat rate regardless if 1,2 or 10 people. Please ensure you add $20 to the amount of your standard airport transfers indicated on the booking form). PJ
19 June 2021: Thank you for the $200 refund Paul, that is very good of you. It looks like we will be loosing a bit of money all round so every little bit helps. We might try to get up there next year when things calm down so we will make sure we book you again then and we also have lots of friends who are planning on heading up there so I will recommend you to them. AS. (Our pleasure AS and thanks for recommending us. These border closures have such a detriment on the whole economy, on our business, and on our passengers who cannot come to Port Douglas. We are pleased to be able to offer a refund less small cancel fees, or 100% hold credit. We note our business is one of very few actually offering refunds, as many businesses insist you just have a credit. EG Qantas! or if wanting a refund you need to wait 8 weeks! We aim to refund in 3-5 business days, but usually only take 1-2 business days and we email you a receipt as soon as done). PJ
18 June 2021: You are a legend Paul – so easy to deal with! We’ll definitely be using your shuttle service in the future. Thanks again. MD. (Thank you Michael for your kind words. Due to COVID border restrictions Michael couldn't come to Port Douglas and requested a refund less cancel fees which we promptly arranged and delivered. See our 100% credit offer or refund less fees summarised here). PJ
27 April 2021: Hi Paul, Pick ups went well yesterday! Thanks heaps!! VM. (Thank you VM. We provided two transfers, 1 x private transfer for one group and seats in shared shuttle on the group that landed a little later). PJ
27 April 2021: Back again, thank you for your shuttle! It's the only one I use and recommend. TP. (Thank you TP. It is so nice to receive positive feedback like yours, and it inspires our entire team of around 20 drivers, office staff, business owners and family members working directly in, and affiliated with, our business). PJ
2 April 2021: Thanks Paul. I booked it in. Thanks for the prompt reply. Looking forward to getting up to sunny Queensland next week! Thanks. MV. (No worries, and happy to quote first before proceeding to booking. On Wednesday evening 31 March we had a lovely cool wind blow through the house in Port Douglas and we turned off the A/C and opened the shutters. Some light cool rain fell with the wind. It felt like we have hit the best time of year - now it's six months of perfect weather). PJ
1 April 2021: Our transfer time between Port Douglas and Cairns can be flexible if that helps or fits in with other travellers for you. Thank you so much for your quick email reply after 5pm before the Easter long weekend!! It’s much appreciated by a frazzled mum. KA. (All good. Yes it is all systems go here in FNQ this Easter! Thanks for helping us manage our pick-ups around Port :) We're all looking forward to bringing you some Port Douglas downtime like a long walk on 4 mile beach). PJ
27 March 2021: Thank you for your quick response and amazing help. BP. (All good. Happy to help you and your family book your private transfers from Cairns Airport to Palm Cove. All our Trinity Beach and Palm Cove transfers are delivered as private transfer starting at $60 one way for 1-5 pax). PJ
23 March 2021: Hi Paul, Could you please let us know what time collection will be on Friday? Ps your whole team is so lovely. B. (Thanks for your kind words B! Always happy to help. We usually automatically send pick up details the day before departure from Port but welcome any earlier enquiry. We're hopeful these traffic delays at Yule point will be over by the end of the month). PJ
18 March 2021: Thanks Paul, we're super excited to be able to travel and to be going to Port Douglas. NK. (Thanks for your email. Everyone in Port Douglas is super excited that everyone can now come to Port Douglas. Yay! Safe and happy travels up to Cairns in June). PJ
16 March 2021: Hi there guys, Thank you for your service on our recent trip to Port Douglas... JM. (Happy to have helped JM and provide 3 separate private transfers. One arrival and two departure for the big birthday party). PJ
24 February 2021: Hi Paul, please see payment below, thanks for your assistance. TM. (Happy to help TM who wanted multiple trip arrivals and private transfer departure for a group meeting up in Port Douglas. If you need help with large groups, or Cairns drop off, or Hartley's Tours, just let us know.) PJ
24 February 2021: I have used your service on several occasions and I have credit for a booking early last year cancelled due to the Covid outbreak and lockdown. At last I am able to return to Port Douglas and hope you can still honour this booking. Hopefully many more to come. BG. (No problem! and we're happy to be able to post here about how we are delivering your 100% credit from March 2020 when the sky fell in! It's been a long year, but very happy to now be able to help you again for your upcoming trip. And BIG THANKS to BG who is a regular user (4 annual transfers) of our service since 2018). PJ
3 February 2021: Thanks very much for that Paul - we can't wait! SC. (Our pleasure to help SC who had to cancel their Port Douglas holiday in December 2020 due to border closures. SC took 100% credit note and we have now applied that for a new holiday in March 2021). PJ
19 January 2021: Much appreciated. And thankyou kindly for your assistance during these weird times. LG. (Not a problem, border closures, then a cyclone to try and manage! Despite what appears to have been our busiest month ever in December, at CairnsAirportShuttle.net we find ourselves processing cancellations due to border closures while at the same time new bookings are coming in. Hopefully domestic tourism will settle down one day soon). PJ
6 December 2020: We are finally making it! ....P.S We have used your company for three years on our trips up to FNQ. KH. (Great to welcome you back to Port Douglas. It has certainly been an unusual year, and nothing better than coming to the pools, the nature, relaxation and vibe of Port Douglas. It's been a lovely start to what will be the wet season. Not so hot, nice intermittent showers of rain, lovely evening beach walking weather). PJ
3 December 2020: My partner and I have rebooked our trip to Port Douglas and are looking to redeem our credit for your transfer service. KH. (Yes, not a problem. Approx 25% of our bookings held in March 2020 elected for a 100% credit valid for 12 months (and we've extended that time for a number of others). We appreciated your support when the world turned upside down, and pleased we are now able to deliver the service you wanted all those months ago. Note also that while we have had to tweak some prices this year, all 100% travel credits are unaffected and are being delivered regardless of any increase in price). PJ
30 November 2020: Thank you so much. So efficient !! NE. (Thanks for that, our office monitors quotes and enquiries every day 8:30am to 5pm. This means we can answer your queries and update quotes quickly). PJ
24 November 2020: We are hoping to be dropped off at our Airbnb (address listed above.) Hope that is okay, thank you in advance! RL - Yes! Of course RL not a problem. We do not limit pick ups and drop offs to the resorts. Airbnb is very common now. JUST always try and get your closest landmark as some of these Airbnb places can be a bit cryptic with their instructions. EG. Drop off near Reef Club, or Sea Temple is a good direction to give us. As we use 13 seater shuttles most often, there is only usually max 2-3 drops before your drop off. We start dropping off on the way into Port, and finish along Macrossan Street, so your drop off is usually determined by physically where your accommodation is, not how may others on the shared shuttle. Remember: private transfers and you go direct!
22 November 2020: Thanks team. Keep up the good work :) LT. Thanks LT, and we haven't even met yet :) That said, we're glad our FAQs and booking form was able to help your enquiry. We're always evolving our systems, none more so than this year! We look at all feedback, and incorporate it into the development of our forms, FAQs, T&Cs, Covid-Safe plan etc. Thank you for filling in our forms carefully, as that info helps us help you :)
25 October 2020: Hello, for the Cairns drop off, can we be dropped off at Juicy Rentals at 55 Dutton St? Linda. (Absolutely, all our shared shuttle booking forms have the option to allow you to select a Cairns Esplanade or CBD drop off. If there are passengers for the airport on your shuttle, the shuttle will drop passengers to the airport first (at the north end of Cairns and takes about 10 minutes in and out) and then drop you to your car rental or Cairns accommodation.). PJ
24 August 2020: Excellent, thank you PJ, I appreciate your service. Jennifer (It's such a beautiful day up here today, it is a pity we can not have more visitors. Patient we all must be. However, we are still open and able to help largely Queensland based visitors, and a few South Australians. We're glad to have helped Jennifer today with a return trip from Cairns to Port Douglas, which includes a Cairns CBD pick up. Thanks for your business Jennifer, and we all look forward to seeing our southern friends back up here on day soon :) PJ.
28 March 2020: Good morning, Thank you but due to our circumstances we would like a refund. When we do book again we certainly will be using your services again as you have been brilliant with regards information and help. DN. Thanks Dan, we have been refunding all requests according to our cancel policy during this COVID-19 global crisis. It helps us spread refunds for forward bookings when people cancel forward bookings in the week or two before travel. Thank you also to approx 25% of all bookings who have opted for 100% credits valid for 12 months. PJ
4 March 2020: Thank you for providing that information – what a nice and easy process that was :) Looking forward to visiting Port Douglas for our Conference in a few weeks! Thank you once again. DC. Great, thanks for the positive feedback. It's great pool weather, and you are certainly having your conference at the place with the best pools. PJ
10 February 2020: Wonderful – thank you! We look forward to visiting your beautiful country and appreciate your service. J. Our pleasure J. We always enjoy helping our northern hemisphere friends organise transfers between Cairns and Port Douglas. We drop off (and pick up) direct to the door or reception of your accommodation in Port Douglas. PJ
31 December 2019: Thanks SO much! Have a very wonderful new year! RH. Our pleasure to help Rochele change her private transfer departure to a couple of hours earlier. Have a great 2020 everyone. PJ
12 December 2019: You’re a gem. Thanks heaps for all your help – hope you have a great Christmas! CD. Our pleasure to help CD arrange transfers from Cairns accommodation to Port Douglas, and then back to Cairns Airport. Seasons greetings from us all here in FNQ (Far North Queensland!) PJ
14 October 2019: Paul, Thanks again for your prompt responses to my email questions from earlier this month. Jim (Our pleasure. Always happy to answer questions, particularly from our USA friends visiting Far North Queensland for the first time. We look forward to providing your transfers in late Oct/ early Nov. Cheers, PJ)
9 October 2019: Thank-you , You have been fantastic help. I will be booking in hoping to see you on the 31st of October. Kind Regards MD. (Thanks for feedback. We always recommend a taxi or similar to the airport when staying in Cairns CBD/ Esplanade the night before travel. Easier to organise (your Cairns hotel can assist) and cheaper. About $25 for the short 5-10 minutes trip to airport. CairnsAirportShuttle.net can organise your pick up from Cairns Airport to Port Douglas, and also take you from Port Douglas into Cairns Esplanade accommodation. From Cairns CBD to airport grab a taxi OR our new limo service. Coming soon...) PJ
12 August 2019: Hi Paul, That’s great - too easy! Thank you, Belinda. (Our pleasure. Belinda simply needed a quote that included drop off when leaving Port Douglas to go into Cairns CBD instead of the airport, and we were happy to oblige. This can also be achieved on the booking form. Simply answer YES to CBD drop off, or pick up, and add $20 in the dollars field as indicated at the time of booking. We will process your request and send your confirmation :) PJ
22 June 2019: We are delighted to return . Your service has ensured other friends have been equally satisfied! Keep up the good work. See you soon (MD). Our very great pleasure and thank you for your positive feedback, which we will feed through to all the team involved :) PJ
27 May 2019: Thanks so much for all your help and looking forward to Port Douglas now that we have the security of a pick up (DM). Our pleasure, happy to help provide the options and explain procedure and hope you have a great honeymoon in June :) PJ
9 April 2019: We have really enjoyed our trip with [CAS affiliate] last year and looking forward to travelling with you this year again. (AM). Good to hear, and thanks for this note on your booking today. Booked in with same CairnsAirportShuttle.net affiliate in 2019. PJ
13 January 2019: Thanks so much for this service, really appreciate you making our trip to Port Douglas easier! I look forward to seeing you on Tuesday.(CR). Thanks for your kind words Chris. All our team has been working throughout the holidays to help you get to your holiday in our beautiful part of the world :) PJ.
4 January 2019: My wife and I got in great yesterday. We were very pleased with the shuttle from the Cairns airport. (DZ). Thanks Derek, great to hear, and also happy provide local shuttle service from Macrossan Street area down to Wildlife Habitat with our recent local shuttle special. PJ
30 December 2018: We will be back in the future, thank you so much for your assistance (RM). Thanks Roxanne, glad we could quickly help change your departure dates to align with your new earlier departure. PJ
21 October 2018: Hi, we have loved the service and wondering if you had an availability tomorrow for a pickup at Newell Beach to Port Douglas super yachts marina? (RW). Our newly acquired 20 seater coach has been in hot demand for group transfers to and from the airport, around Port Douglas and Newell Beach, and even up to Cape Tribulation for a day trip. Was good to help RW out again. PJ.
13 October 2018: Have used your service on many occasions before. (AB). Welcome back! and thank you for your latest booking Andy. We appreciate your repeat business. PJ.
24 September 2018: Thank you Paul and Visnja for accommodating our unique situation! Kind regards, Terry. Thanks Terry! We won't go into it here, but pleased our team was indeed able to help your unique situation. I think we also now have a plan to roll out for similar situations. So win-win! PJ
22 Aug 2018: I hope you are well. Our family have been regular users of your service for the past 3 or 4 years. We have a trip coming up....(AH). Thanks Adam, and welcome back! We have been able to organise transfers for Adam and his family in October, which included free local shuttle. Great to help another of our repeat customers. PJ
2 Aug 2018: Thanks Paul. Appreciate your help and making it stress free. (RM). Thanks for that positive feedback. Happy to organise your same day private charter from your Cruise ship at Cairns Marina to the Port Douglas markets, and then back to the ship. What a great way to spend a day by sampling Far North Qld with a day at one of the best open air tropical markets around. PJ
25 July 2018: Thanks for that, I'm already impressed by your super-efficient service! :) (JK). Thanks Jo, we always aim to turn around booking confirmations ASAP :) PJ
14 July 2018: Hi Paul and Visnja, Thanks for your prompt and professional help with our booking. We look forward to our time in the warmth! (AP) Thanks for that Andrew, our pleasure. July to October is pretty much temperature perfection in the tropics :). PJ
26 June 2018: Fantastic! You and your company sure provide the best service. So glad we made the decision and request for your transportation services. Have a wonderful day! Hoanglan (Thanks HN! Its been great helping out your large group, and also adding another passenger to your booking today. PJ)
15 June 2018: Thanks Paul, You've been so helpful. All paid. Look forward too visiting. M.H. (Thanks Mel. Our pleasure to help add extra people to your original booking, which decreased the price and allowed us to provide private transfer on all legs of your transfer. PJ)
8 June 2018: Thank you so much for your prompt, competitive and efficient quote. I spend my life working with clients to improve the timeliness and effectiveness of their communications and story telling in a bid to grow their brand and business. When I read your commitment to reply in approximately within one hour during work hours, I bet myself that would not occur. So a huge congratulations for proving me wrong – and for winning our business! S.H (Thanks Sarah. Feedback like yours makes our day, and we are happy to share. PJ)
25 May 2018: Thanks again, Paul. Really appreciate it. Have received confirmation. Will be sure to recommend you to others. Warm regards, A.S. (Our pleasure Alicia. The highway is closed 10 June for Iron Man. Unfortunately this is not widely promoted, but we have helped a number of passengers transfer their travel, or arrange to leave very early. It is best to avoid travel between Cairns and Port Douglas every year during Cairns Iron Man on a Sunday in June. PJ).
8 April 2018: You are very helpful--thank you. GR. (Not a problem Gene. We're happy to cross check that your arrival and departure points were the same, and also arrange transfer from Port Douglas to Cairns Accomm. PJ).
3 April 2018: Hi again. Thanks for efficient pick up and drop off today. CL. (Our pleasure Carol. Good also the sun is back out. After the heavy rain last week Port Douglas is recharged with tropical greenness, and set for relaxation. PJ).
16 March 2018: Thanks for all your help with our booking you have been very helpful and patient with me!! (Our pleasure Joanne. If you have questions we are always happy to help. PJ).
11 March 2018: "... it have been wonderful corresponding with you regarding planning for this transfer". (Thanks Hoanglan. Our pleasure to help organise return transfers for your group of 14. PJ).
5 February 2018: "We are so glad we chose your company! What sold me on it is the non stop ride from Cairns airport to Port Douglas, also that you and your wife started the company when you moved here. The two days of unlimited local shuttles was a very nice surprise, and we used it. I mentioned that to a front desk employee! Your customer service has been much appreciated, and your drivers are on time or early, very nice too.
I will definitely recommend your company on social media. Thanks. Vicki" (Thank you Vicki. Your Monday night email has made our week :) and we have shared your email with all CairnsAirportShuttle.net drivers and staff involved in delivering your service. PJ).
6 December 2017: "Great service would recommend to all our friends , and we used them once in Port Douglas, fast, friendly efficient service. PS And what a great gesture to give a 2 day pass" (SG) (Thanks Sue, happy to help your two adults return transfer completed in early December. Yes, our December 2017 special providing all return bookings of two adults or more with two free days local shuttle in Port Douglas has been a great special. (This is valid for all eligible bookings made and used before 27 December 2017. PJ).
10 November 2017: Thanks Paul. You’ve been great help. (It was our pleasure to help Jeremy's arrival shuttle align with others in his party who had already booked).
9 November 2017: Thanks Paul, I appreciate your assistance and adding us to my daughter's shuttle bus. I deal with a lot of companies and many could learn a bit about customer service from you. (Our pleasure Craig. Particularly with large groups we can help combine your transfers, and align with other shuttles. Have a great Christmas in Port. PJ).
30 September 2017: Booked a transfer with you to Port Douglas last week, very good service. (Thanks Shane, we appreciate your feedback received by email today. We look forward to helping tomorrow. PJ)
19 July 2017: Thanks Paul for your prompt response. That was very easy! Regards, Christine. (Our pleasure to offer several transport options, and give you most suitable service).
14 July 2017: Hi Paul, yes that's great! Thanks so much for all your help! Sim and Trav (A last minute change of flight plans required us to help Simone move a booking for 8 people from the morning to the afternoon, on one of the busiest days of the year with limited shuttle availability. We succeeded!)
25 April 2017: Hi Paul and Vish, Thanks so much for all of your help with our booking for May ...I really appreciate it. (Thanks Lisa, and thanks for updating us with your local number when in Australia. It's a good idea for visitors to Australia to get a local mobile number: handy and cheaper than international roaming!)
30 March 2017: Thank you for a smooth service when I visited with my girlfriends a couple of weeks ago. (Thanks Terezia a pleasure to help. We look forward to helping with your next transfer in June).
20 January 2017: Thanks again for driving us safely from Cairns to Port Douglas! Aurelie. (Our pleasure and thanks for using our service :)
16 January 2017: Pickup went great! Very satisfied. Thanks, John. (Good news John. Another successful after hours transfer completed).
11 January 2017: Hi, thank you for the pickup last night. All was very good. Lynette. (Thanks for that feedback, it was our pleasure to organise your 11pm after hours transfer from Cairns Airport to Port Douglas).
November 2016: Thank you for the efficient, well organised and brilliant service we received on arriving into Cairns airport. NB (Thanks Naomi, our pleasure)
October 2016 : Thanks very much...super easy. Dani (Our pleasure Dani)
September 2016: Dear Paul, Thank you for the help. Everything turned out great. Best regards Sebastiaan! (Good to hear. We were unable to help Sebastiaan directly, but referred him to another business that could. PJ)
September 2016: Thanks Paul and Visnja! Just to give you some feedback, your booking process is very user-friendly and easy, so thank you. You also have a lovely friendly style that comes through in both your website and your email above. Thanks again. (RL) Thank you for this lovely email; we always try to deliver a human touch to our Port Douglas transfer service. PJ and VP
September 2016: Greetings from Melbourne, we used your service this time last year and was very impressed with your service and professionalism. We look forward to being able to use your services again. I look forward to your quote at your earliest convenience. (IM) Thanks IM, we offer a personal touch and especially enjoy working with visitors to Port Douglas, who organise transfers in advance of arrival. We have more options and flexibility to offer advance bookings.
September 2016: Everything went fine on Monday, by the way -- and Deb was wonderful company! (MA). Great news. We were also to help confirm pick up time for MA via email, and can do same for international passengers without a local mobile.
August 2016: Hi, I was recommended to you guys through a friend who recently used your service. (MM) PJ note: 4 adults and 3 children now booked in September 2016.
April 2016: Thank you for the transfer from Cairns airport last week. Your driver and service was great. (PC) Thanks PC, look forward to helping again.
April 2016: I am heading back to PD in September, this time with my sister as well as my Dad. Will definitely be keen to use your services again. (JH)
Dec 2015 - Hi again, thank you for the great service in November, everything worked perfect... (AW)
Nov 2015 - Hi Paul, Thanks to you and your staff for a prompt and reliable transport service. We will be using you next time. Thanks Gail
Sept 2015- Hi, Just like to thank you for a great service and the flexibility allowing us to alter our return trip at the last minute. Will definitely be recommending your company and be using you again next time. We had a great holiday! Thanks again, Scott (Thank you Scott - feedback like this helps us go the extra mile :) PJ & Vish)
Aug 2015 - We would just like to thank you for the ease of service with our connection from the airport to Port Douglas on 15th August. Friendly driver, on time and no disruptions. Unlike our return trip, booked through another company from another hotel, where we even had to alight from the bus as it couldn't make it up a winding road to another hotel to pick up guests and was over 35 mins late at the airport!! We would recommend your service. Thank you!! Valerie (Thanks Valerie - feedback like yours helps us go the extra mile and go direct :) PJ and Vish)
Aug 2015 - We were very happy with our prompt pick up at Cairns airport on arrival. AM.(Thanks - that's our goal)
Aug 2015 - We just wanted to thank you for making our reservations. The service was perfect which made our visit so easy and comfortable. Thanks a million I will recommend your service whenever possible. Ghislaine et France (Thank you - we do try and offer a personal touch to all bookings and feedback like this helps us continue :) PJ & Vish)
Aug 2015 - Hey Paul, trip up was a dream! John was a great driver & very informative. CS (Thanks for that feedback.)
July 2015 - Hi and thank you for that. It was so easy.....now will look forward to the holiday. KJ (Thanks- that's our aim)
July 2015 - Thanks again for helping organise our transfer yesterday. We so enjoyed our ride with Lee that we'd actually like to now book the return. SC (Great news - return booked )
June 2015 : Hi Paul - The trip organised with ****** into Port Douglas went really well, we were wondering if we could please also arrange a car back to Cairns airport from Beach Terraces port Douglas on Saturday? DL (Yes we can and yes we did)
If you have feedback about your trip - please let us know
17 July 2021: In times were Covid restrictions required several changes of travel plans, Paul was a delight to deal with. Sadly this trip finally had to be cancelled, but Paul was both responsive to our changes and very quick to provide a refund. We hope to make it to Port Douglas one day, and would certainly recommend Cairns Airport Shuttle.LW. (Thank you LW - we appreciate your feedback and do hope that we can see you, and everyone else who has had to cancel or defer their holidays, when border restrictions let us (safely) open up our economy once more). PJ
21 June 2021: Hi Paul, I have just sent you our booking together with payment of $180. Thanks for your assistance. PI. (Thank you PI. We were happy to confirm that Cairns Accommodation pick up (see valid area here) can be organised on our airport shuttle booking form. For Trip 1 just select 'others' as your arrival pick up and enter your accommodation. The cost is $20 flat rate regardless if 1,2 or 10 people. Please ensure you add $20 to the amount of your standard airport transfers indicated on the booking form). PJ
19 June 2021: Thank you for the $200 refund Paul, that is very good of you. It looks like we will be loosing a bit of money all round so every little bit helps. We might try to get up there next year when things calm down so we will make sure we book you again then and we also have lots of friends who are planning on heading up there so I will recommend you to them. AS. (Our pleasure AS and thanks for recommending us. These border closures have such a detriment on the whole economy, on our business, and on our passengers who cannot come to Port Douglas. We are pleased to be able to offer a refund less small cancel fees, or 100% hold credit. We note our business is one of very few actually offering refunds, as many businesses insist you just have a credit. EG Qantas! or if wanting a refund you need to wait 8 weeks! We aim to refund in 3-5 business days, but usually only take 1-2 business days and we email you a receipt as soon as done). PJ
18 June 2021: You are a legend Paul – so easy to deal with! We’ll definitely be using your shuttle service in the future. Thanks again. MD. (Thank you Michael for your kind words. Due to COVID border restrictions Michael couldn't come to Port Douglas and requested a refund less cancel fees which we promptly arranged and delivered. See our 100% credit offer or refund less fees summarised here). PJ
27 April 2021: Hi Paul, Pick ups went well yesterday! Thanks heaps!! VM. (Thank you VM. We provided two transfers, 1 x private transfer for one group and seats in shared shuttle on the group that landed a little later). PJ
27 April 2021: Back again, thank you for your shuttle! It's the only one I use and recommend. TP. (Thank you TP. It is so nice to receive positive feedback like yours, and it inspires our entire team of around 20 drivers, office staff, business owners and family members working directly in, and affiliated with, our business). PJ
2 April 2021: Thanks Paul. I booked it in. Thanks for the prompt reply. Looking forward to getting up to sunny Queensland next week! Thanks. MV. (No worries, and happy to quote first before proceeding to booking. On Wednesday evening 31 March we had a lovely cool wind blow through the house in Port Douglas and we turned off the A/C and opened the shutters. Some light cool rain fell with the wind. It felt like we have hit the best time of year - now it's six months of perfect weather). PJ
1 April 2021: Our transfer time between Port Douglas and Cairns can be flexible if that helps or fits in with other travellers for you. Thank you so much for your quick email reply after 5pm before the Easter long weekend!! It’s much appreciated by a frazzled mum. KA. (All good. Yes it is all systems go here in FNQ this Easter! Thanks for helping us manage our pick-ups around Port :) We're all looking forward to bringing you some Port Douglas downtime like a long walk on 4 mile beach). PJ
27 March 2021: Thank you for your quick response and amazing help. BP. (All good. Happy to help you and your family book your private transfers from Cairns Airport to Palm Cove. All our Trinity Beach and Palm Cove transfers are delivered as private transfer starting at $60 one way for 1-5 pax). PJ
23 March 2021: Hi Paul, Could you please let us know what time collection will be on Friday? Ps your whole team is so lovely. B. (Thanks for your kind words B! Always happy to help. We usually automatically send pick up details the day before departure from Port but welcome any earlier enquiry. We're hopeful these traffic delays at Yule point will be over by the end of the month). PJ
18 March 2021: Thanks Paul, we're super excited to be able to travel and to be going to Port Douglas. NK. (Thanks for your email. Everyone in Port Douglas is super excited that everyone can now come to Port Douglas. Yay! Safe and happy travels up to Cairns in June). PJ
16 March 2021: Hi there guys, Thank you for your service on our recent trip to Port Douglas... JM. (Happy to have helped JM and provide 3 separate private transfers. One arrival and two departure for the big birthday party). PJ
24 February 2021: Hi Paul, please see payment below, thanks for your assistance. TM. (Happy to help TM who wanted multiple trip arrivals and private transfer departure for a group meeting up in Port Douglas. If you need help with large groups, or Cairns drop off, or Hartley's Tours, just let us know.) PJ
24 February 2021: I have used your service on several occasions and I have credit for a booking early last year cancelled due to the Covid outbreak and lockdown. At last I am able to return to Port Douglas and hope you can still honour this booking. Hopefully many more to come. BG. (No problem! and we're happy to be able to post here about how we are delivering your 100% credit from March 2020 when the sky fell in! It's been a long year, but very happy to now be able to help you again for your upcoming trip. And BIG THANKS to BG who is a regular user (4 annual transfers) of our service since 2018). PJ
3 February 2021: Thanks very much for that Paul - we can't wait! SC. (Our pleasure to help SC who had to cancel their Port Douglas holiday in December 2020 due to border closures. SC took 100% credit note and we have now applied that for a new holiday in March 2021). PJ
19 January 2021: Much appreciated. And thankyou kindly for your assistance during these weird times. LG. (Not a problem, border closures, then a cyclone to try and manage! Despite what appears to have been our busiest month ever in December, at CairnsAirportShuttle.net we find ourselves processing cancellations due to border closures while at the same time new bookings are coming in. Hopefully domestic tourism will settle down one day soon). PJ
6 December 2020: We are finally making it! ....P.S We have used your company for three years on our trips up to FNQ. KH. (Great to welcome you back to Port Douglas. It has certainly been an unusual year, and nothing better than coming to the pools, the nature, relaxation and vibe of Port Douglas. It's been a lovely start to what will be the wet season. Not so hot, nice intermittent showers of rain, lovely evening beach walking weather). PJ
3 December 2020: My partner and I have rebooked our trip to Port Douglas and are looking to redeem our credit for your transfer service. KH. (Yes, not a problem. Approx 25% of our bookings held in March 2020 elected for a 100% credit valid for 12 months (and we've extended that time for a number of others). We appreciated your support when the world turned upside down, and pleased we are now able to deliver the service you wanted all those months ago. Note also that while we have had to tweak some prices this year, all 100% travel credits are unaffected and are being delivered regardless of any increase in price). PJ
30 November 2020: Thank you so much. So efficient !! NE. (Thanks for that, our office monitors quotes and enquiries every day 8:30am to 5pm. This means we can answer your queries and update quotes quickly). PJ
24 November 2020: We are hoping to be dropped off at our Airbnb (address listed above.) Hope that is okay, thank you in advance! RL - Yes! Of course RL not a problem. We do not limit pick ups and drop offs to the resorts. Airbnb is very common now. JUST always try and get your closest landmark as some of these Airbnb places can be a bit cryptic with their instructions. EG. Drop off near Reef Club, or Sea Temple is a good direction to give us. As we use 13 seater shuttles most often, there is only usually max 2-3 drops before your drop off. We start dropping off on the way into Port, and finish along Macrossan Street, so your drop off is usually determined by physically where your accommodation is, not how may others on the shared shuttle. Remember: private transfers and you go direct!
22 November 2020: Thanks team. Keep up the good work :) LT. Thanks LT, and we haven't even met yet :) That said, we're glad our FAQs and booking form was able to help your enquiry. We're always evolving our systems, none more so than this year! We look at all feedback, and incorporate it into the development of our forms, FAQs, T&Cs, Covid-Safe plan etc. Thank you for filling in our forms carefully, as that info helps us help you :)
25 October 2020: Hello, for the Cairns drop off, can we be dropped off at Juicy Rentals at 55 Dutton St? Linda. (Absolutely, all our shared shuttle booking forms have the option to allow you to select a Cairns Esplanade or CBD drop off. If there are passengers for the airport on your shuttle, the shuttle will drop passengers to the airport first (at the north end of Cairns and takes about 10 minutes in and out) and then drop you to your car rental or Cairns accommodation.). PJ
24 August 2020: Excellent, thank you PJ, I appreciate your service. Jennifer (It's such a beautiful day up here today, it is a pity we can not have more visitors. Patient we all must be. However, we are still open and able to help largely Queensland based visitors, and a few South Australians. We're glad to have helped Jennifer today with a return trip from Cairns to Port Douglas, which includes a Cairns CBD pick up. Thanks for your business Jennifer, and we all look forward to seeing our southern friends back up here on day soon :) PJ.
28 March 2020: Good morning, Thank you but due to our circumstances we would like a refund. When we do book again we certainly will be using your services again as you have been brilliant with regards information and help. DN. Thanks Dan, we have been refunding all requests according to our cancel policy during this COVID-19 global crisis. It helps us spread refunds for forward bookings when people cancel forward bookings in the week or two before travel. Thank you also to approx 25% of all bookings who have opted for 100% credits valid for 12 months. PJ
4 March 2020: Thank you for providing that information – what a nice and easy process that was :) Looking forward to visiting Port Douglas for our Conference in a few weeks! Thank you once again. DC. Great, thanks for the positive feedback. It's great pool weather, and you are certainly having your conference at the place with the best pools. PJ
10 February 2020: Wonderful – thank you! We look forward to visiting your beautiful country and appreciate your service. J. Our pleasure J. We always enjoy helping our northern hemisphere friends organise transfers between Cairns and Port Douglas. We drop off (and pick up) direct to the door or reception of your accommodation in Port Douglas. PJ
31 December 2019: Thanks SO much! Have a very wonderful new year! RH. Our pleasure to help Rochele change her private transfer departure to a couple of hours earlier. Have a great 2020 everyone. PJ
12 December 2019: You’re a gem. Thanks heaps for all your help – hope you have a great Christmas! CD. Our pleasure to help CD arrange transfers from Cairns accommodation to Port Douglas, and then back to Cairns Airport. Seasons greetings from us all here in FNQ (Far North Queensland!) PJ
14 October 2019: Paul, Thanks again for your prompt responses to my email questions from earlier this month. Jim (Our pleasure. Always happy to answer questions, particularly from our USA friends visiting Far North Queensland for the first time. We look forward to providing your transfers in late Oct/ early Nov. Cheers, PJ)
9 October 2019: Thank-you , You have been fantastic help. I will be booking in hoping to see you on the 31st of October. Kind Regards MD. (Thanks for feedback. We always recommend a taxi or similar to the airport when staying in Cairns CBD/ Esplanade the night before travel. Easier to organise (your Cairns hotel can assist) and cheaper. About $25 for the short 5-10 minutes trip to airport. CairnsAirportShuttle.net can organise your pick up from Cairns Airport to Port Douglas, and also take you from Port Douglas into Cairns Esplanade accommodation. From Cairns CBD to airport grab a taxi OR our new limo service. Coming soon...) PJ
12 August 2019: Hi Paul, That’s great - too easy! Thank you, Belinda. (Our pleasure. Belinda simply needed a quote that included drop off when leaving Port Douglas to go into Cairns CBD instead of the airport, and we were happy to oblige. This can also be achieved on the booking form. Simply answer YES to CBD drop off, or pick up, and add $20 in the dollars field as indicated at the time of booking. We will process your request and send your confirmation :) PJ
22 June 2019: We are delighted to return . Your service has ensured other friends have been equally satisfied! Keep up the good work. See you soon (MD). Our very great pleasure and thank you for your positive feedback, which we will feed through to all the team involved :) PJ
27 May 2019: Thanks so much for all your help and looking forward to Port Douglas now that we have the security of a pick up (DM). Our pleasure, happy to help provide the options and explain procedure and hope you have a great honeymoon in June :) PJ
9 April 2019: We have really enjoyed our trip with [CAS affiliate] last year and looking forward to travelling with you this year again. (AM). Good to hear, and thanks for this note on your booking today. Booked in with same CairnsAirportShuttle.net affiliate in 2019. PJ
13 January 2019: Thanks so much for this service, really appreciate you making our trip to Port Douglas easier! I look forward to seeing you on Tuesday.(CR). Thanks for your kind words Chris. All our team has been working throughout the holidays to help you get to your holiday in our beautiful part of the world :) PJ.
4 January 2019: My wife and I got in great yesterday. We were very pleased with the shuttle from the Cairns airport. (DZ). Thanks Derek, great to hear, and also happy provide local shuttle service from Macrossan Street area down to Wildlife Habitat with our recent local shuttle special. PJ
30 December 2018: We will be back in the future, thank you so much for your assistance (RM). Thanks Roxanne, glad we could quickly help change your departure dates to align with your new earlier departure. PJ
21 October 2018: Hi, we have loved the service and wondering if you had an availability tomorrow for a pickup at Newell Beach to Port Douglas super yachts marina? (RW). Our newly acquired 20 seater coach has been in hot demand for group transfers to and from the airport, around Port Douglas and Newell Beach, and even up to Cape Tribulation for a day trip. Was good to help RW out again. PJ.
13 October 2018: Have used your service on many occasions before. (AB). Welcome back! and thank you for your latest booking Andy. We appreciate your repeat business. PJ.
24 September 2018: Thank you Paul and Visnja for accommodating our unique situation! Kind regards, Terry. Thanks Terry! We won't go into it here, but pleased our team was indeed able to help your unique situation. I think we also now have a plan to roll out for similar situations. So win-win! PJ
22 Aug 2018: I hope you are well. Our family have been regular users of your service for the past 3 or 4 years. We have a trip coming up....(AH). Thanks Adam, and welcome back! We have been able to organise transfers for Adam and his family in October, which included free local shuttle. Great to help another of our repeat customers. PJ
2 Aug 2018: Thanks Paul. Appreciate your help and making it stress free. (RM). Thanks for that positive feedback. Happy to organise your same day private charter from your Cruise ship at Cairns Marina to the Port Douglas markets, and then back to the ship. What a great way to spend a day by sampling Far North Qld with a day at one of the best open air tropical markets around. PJ
25 July 2018: Thanks for that, I'm already impressed by your super-efficient service! :) (JK). Thanks Jo, we always aim to turn around booking confirmations ASAP :) PJ
14 July 2018: Hi Paul and Visnja, Thanks for your prompt and professional help with our booking. We look forward to our time in the warmth! (AP) Thanks for that Andrew, our pleasure. July to October is pretty much temperature perfection in the tropics :). PJ
26 June 2018: Fantastic! You and your company sure provide the best service. So glad we made the decision and request for your transportation services. Have a wonderful day! Hoanglan (Thanks HN! Its been great helping out your large group, and also adding another passenger to your booking today. PJ)
15 June 2018: Thanks Paul, You've been so helpful. All paid. Look forward too visiting. M.H. (Thanks Mel. Our pleasure to help add extra people to your original booking, which decreased the price and allowed us to provide private transfer on all legs of your transfer. PJ)
8 June 2018: Thank you so much for your prompt, competitive and efficient quote. I spend my life working with clients to improve the timeliness and effectiveness of their communications and story telling in a bid to grow their brand and business. When I read your commitment to reply in approximately within one hour during work hours, I bet myself that would not occur. So a huge congratulations for proving me wrong – and for winning our business! S.H (Thanks Sarah. Feedback like yours makes our day, and we are happy to share. PJ)
25 May 2018: Thanks again, Paul. Really appreciate it. Have received confirmation. Will be sure to recommend you to others. Warm regards, A.S. (Our pleasure Alicia. The highway is closed 10 June for Iron Man. Unfortunately this is not widely promoted, but we have helped a number of passengers transfer their travel, or arrange to leave very early. It is best to avoid travel between Cairns and Port Douglas every year during Cairns Iron Man on a Sunday in June. PJ).
8 April 2018: You are very helpful--thank you. GR. (Not a problem Gene. We're happy to cross check that your arrival and departure points were the same, and also arrange transfer from Port Douglas to Cairns Accomm. PJ).
3 April 2018: Hi again. Thanks for efficient pick up and drop off today. CL. (Our pleasure Carol. Good also the sun is back out. After the heavy rain last week Port Douglas is recharged with tropical greenness, and set for relaxation. PJ).
16 March 2018: Thanks for all your help with our booking you have been very helpful and patient with me!! (Our pleasure Joanne. If you have questions we are always happy to help. PJ).
11 March 2018: "... it have been wonderful corresponding with you regarding planning for this transfer". (Thanks Hoanglan. Our pleasure to help organise return transfers for your group of 14. PJ).
5 February 2018: "We are so glad we chose your company! What sold me on it is the non stop ride from Cairns airport to Port Douglas, also that you and your wife started the company when you moved here. The two days of unlimited local shuttles was a very nice surprise, and we used it. I mentioned that to a front desk employee! Your customer service has been much appreciated, and your drivers are on time or early, very nice too.
I will definitely recommend your company on social media. Thanks. Vicki" (Thank you Vicki. Your Monday night email has made our week :) and we have shared your email with all CairnsAirportShuttle.net drivers and staff involved in delivering your service. PJ).
6 December 2017: "Great service would recommend to all our friends , and we used them once in Port Douglas, fast, friendly efficient service. PS And what a great gesture to give a 2 day pass" (SG) (Thanks Sue, happy to help your two adults return transfer completed in early December. Yes, our December 2017 special providing all return bookings of two adults or more with two free days local shuttle in Port Douglas has been a great special. (This is valid for all eligible bookings made and used before 27 December 2017. PJ).
10 November 2017: Thanks Paul. You’ve been great help. (It was our pleasure to help Jeremy's arrival shuttle align with others in his party who had already booked).
9 November 2017: Thanks Paul, I appreciate your assistance and adding us to my daughter's shuttle bus. I deal with a lot of companies and many could learn a bit about customer service from you. (Our pleasure Craig. Particularly with large groups we can help combine your transfers, and align with other shuttles. Have a great Christmas in Port. PJ).
30 September 2017: Booked a transfer with you to Port Douglas last week, very good service. (Thanks Shane, we appreciate your feedback received by email today. We look forward to helping tomorrow. PJ)
19 July 2017: Thanks Paul for your prompt response. That was very easy! Regards, Christine. (Our pleasure to offer several transport options, and give you most suitable service).
14 July 2017: Hi Paul, yes that's great! Thanks so much for all your help! Sim and Trav (A last minute change of flight plans required us to help Simone move a booking for 8 people from the morning to the afternoon, on one of the busiest days of the year with limited shuttle availability. We succeeded!)
25 April 2017: Hi Paul and Vish, Thanks so much for all of your help with our booking for May ...I really appreciate it. (Thanks Lisa, and thanks for updating us with your local number when in Australia. It's a good idea for visitors to Australia to get a local mobile number: handy and cheaper than international roaming!)
30 March 2017: Thank you for a smooth service when I visited with my girlfriends a couple of weeks ago. (Thanks Terezia a pleasure to help. We look forward to helping with your next transfer in June).
20 January 2017: Thanks again for driving us safely from Cairns to Port Douglas! Aurelie. (Our pleasure and thanks for using our service :)
16 January 2017: Pickup went great! Very satisfied. Thanks, John. (Good news John. Another successful after hours transfer completed).
11 January 2017: Hi, thank you for the pickup last night. All was very good. Lynette. (Thanks for that feedback, it was our pleasure to organise your 11pm after hours transfer from Cairns Airport to Port Douglas).
November 2016: Thank you for the efficient, well organised and brilliant service we received on arriving into Cairns airport. NB (Thanks Naomi, our pleasure)
October 2016 : Thanks very much...super easy. Dani (Our pleasure Dani)
September 2016: Dear Paul, Thank you for the help. Everything turned out great. Best regards Sebastiaan! (Good to hear. We were unable to help Sebastiaan directly, but referred him to another business that could. PJ)
September 2016: Thanks Paul and Visnja! Just to give you some feedback, your booking process is very user-friendly and easy, so thank you. You also have a lovely friendly style that comes through in both your website and your email above. Thanks again. (RL) Thank you for this lovely email; we always try to deliver a human touch to our Port Douglas transfer service. PJ and VP
September 2016: Greetings from Melbourne, we used your service this time last year and was very impressed with your service and professionalism. We look forward to being able to use your services again. I look forward to your quote at your earliest convenience. (IM) Thanks IM, we offer a personal touch and especially enjoy working with visitors to Port Douglas, who organise transfers in advance of arrival. We have more options and flexibility to offer advance bookings.
September 2016: Everything went fine on Monday, by the way -- and Deb was wonderful company! (MA). Great news. We were also to help confirm pick up time for MA via email, and can do same for international passengers without a local mobile.
August 2016: Hi, I was recommended to you guys through a friend who recently used your service. (MM) PJ note: 4 adults and 3 children now booked in September 2016.
April 2016: Thank you for the transfer from Cairns airport last week. Your driver and service was great. (PC) Thanks PC, look forward to helping again.
April 2016: I am heading back to PD in September, this time with my sister as well as my Dad. Will definitely be keen to use your services again. (JH)
Dec 2015 - Hi again, thank you for the great service in November, everything worked perfect... (AW)
Nov 2015 - Hi Paul, Thanks to you and your staff for a prompt and reliable transport service. We will be using you next time. Thanks Gail
Sept 2015- Hi, Just like to thank you for a great service and the flexibility allowing us to alter our return trip at the last minute. Will definitely be recommending your company and be using you again next time. We had a great holiday! Thanks again, Scott (Thank you Scott - feedback like this helps us go the extra mile :) PJ & Vish)
Aug 2015 - We would just like to thank you for the ease of service with our connection from the airport to Port Douglas on 15th August. Friendly driver, on time and no disruptions. Unlike our return trip, booked through another company from another hotel, where we even had to alight from the bus as it couldn't make it up a winding road to another hotel to pick up guests and was over 35 mins late at the airport!! We would recommend your service. Thank you!! Valerie (Thanks Valerie - feedback like yours helps us go the extra mile and go direct :) PJ and Vish)
Aug 2015 - We were very happy with our prompt pick up at Cairns airport on arrival. AM.(Thanks - that's our goal)
Aug 2015 - We just wanted to thank you for making our reservations. The service was perfect which made our visit so easy and comfortable. Thanks a million I will recommend your service whenever possible. Ghislaine et France (Thank you - we do try and offer a personal touch to all bookings and feedback like this helps us continue :) PJ & Vish)
Aug 2015 - Hey Paul, trip up was a dream! John was a great driver & very informative. CS (Thanks for that feedback.)
July 2015 - Hi and thank you for that. It was so easy.....now will look forward to the holiday. KJ (Thanks- that's our aim)
July 2015 - Thanks again for helping organise our transfer yesterday. We so enjoyed our ride with Lee that we'd actually like to now book the return. SC (Great news - return booked )
June 2015 : Hi Paul - The trip organised with ****** into Port Douglas went really well, we were wondering if we could please also arrange a car back to Cairns airport from Beach Terraces port Douglas on Saturday? DL (Yes we can and yes we did)
If you have feedback about your trip - please let us know