December 2018. Into our 4th year. We've transported over 20000+ passengers.
Thanks for your business and feedback. We have added more shuttle options to our booking service. All transfers over 7 adults are now automatically private transfer. We also have periodic ability to offer two days free local shuttle for all transfers of two adults return (or large groups) Book and pay for your shuttle today.
We welcome transfer reviews by email. Below is a selection of verifiable direct texts and emails we receive.
21 October 2018: Hi, we have loved the service and wondering if you had an availability tomorrow for a pickup at Newell Beach to Port Douglas super yachts marina? (RW). Our newly acquired 20 seater coach has been in hot demand for group transfers to and from the airport, around Port Douglas and Newell Beach, and even up to Cape Tribulation for a day trip. Was good to help RW out again. PJ.
13 October 2018: Have used your service on many occasions before. (AB). Welcome back! and thank you for your latest booking Andy. We appreciate your repeat business. PJ.
24 September 2018: Thank you Paul and Visnja for accommodating our unique situation! Kind regards, Terry. Thanks Terry! We won't go into it here, but pleased our team was indeed able to help your unique situation. I think we also now have a plan to roll out for similar situations. So win-win! PJ
22 Aug 2018: I hope you are well. Our family have been regular users of your service for the past 3 or 4 years. We have a trip coming up....(AH). Thanks Adam, and welcome back! We have been able to organise transfers for Adam and his family in October, which included free local shuttle. Great to help another of our repeat customers. PJ
2 Aug 2018: Thanks Paul. Appreciate your help and making it stress free. (RM). Thanks for that positive feedback. Happy to organise your same day private charter from your Cruise ship at Cairns Marina to the Port Douglas markets, and then back to the ship. What a great way to spend a day by sampling Far North Qld with a day at one of the best open air tropical markets around. PJ
25 July 2018: Thanks for that, I'm already impressed by your super-efficient service! :) (JK). Thanks Jo, we always aim to turn around booking confirmations ASAP :) PJ
14 July 2018: Hi Paul and Visnja, Thanks for your prompt and professional help with our booking. We look forward to our time in the warmth! (AP) Thanks for that Andrew, our pleasure. July to October is pretty much temperature perfection in the tropics :). PJ
26 June 2018: Fantastic! You and your company sure provide the best service. So glad we made the decision and request for your transportation services. Have a wonderful day! Hoanglan (Thanks HN! Its been great helping out your large group, and also adding another passenger to your booking today. PJ)
15 June 2018: Thanks Paul, You've been so helpful. All paid. Look forward too visiting. M.H. (Thanks Mel. Our pleasure to help add extra people to your original booking, which decreased the price and allowed us to provide private transfer on all legs of your transfer. PJ)
8 June 2018: Thank you so much for your prompt, competitive and efficient quote. I spend my life working with clients to improve the timeliness and effectiveness of their communications and story telling in a bid to grow their brand and business. When I read your commitment to reply in approximately within one hour during work hours, I bet myself that would not occur. So a huge congratulations for proving me wrong – and for winning our business! S.H (Thanks Sarah. Feedback like yours makes our day, and we are happy to share. PJ)
25 May 2018: Thanks again, Paul. Really appreciate it. Have received confirmation. Will be sure to recommend you to others. Warm regards, A.S. (Our pleasure Alicia. The highway is closed 10 June for Iron Man. Unfortunately this is not widely promoted, but we have helped a number of passengers transfer their travel, or arrange to leave very early. It is best to avoid travel between Cairns and Port Douglas every year during Cairns Iron Man on a Sunday in June. PJ).
8 April 2018: You are very helpful--thank you. GR. (Not a problem Gene. We're happy to cross check that your arrival and departure points were the same, and also arrange transfer from Port Douglas to Cairns Accomm. PJ).
3 April 2018: Hi again. Thanks for efficient pick up and drop off today. CL. (Our pleasure Carol. Good also the sun is back out. After the heavy rain last week Port Douglas is recharged with tropical greenness, and set for relaxation. PJ).
16 March 2018: Thanks for all your help with our booking you have been very helpful and patient with me!! (Our pleasure Joanne. If you have questions we are always happy to help. PJ).
11 March 2018: "... it have been wonderful corresponding with you regarding planning for this transfer". (Thanks Hoanglan. Our pleasure to help organise return transfers for your group of 14. PJ).
5 February 2018: "We are so glad we chose your company! What sold me on it is the non stop ride from Cairns airport to Port Douglas, also that you and your wife started the company when you moved here. The two days of unlimited local shuttles was a very nice surprise, and we used it. I mentioned that to a front desk employee! Your customer service has been much appreciated, and your drivers are on time or early, very nice too.
I will definitely recommend your company on social media. Thanks. Vicki" (Thank you Vicki. Your Monday night email has made our week :) and we have shared your email with all CairnsAirportShuttle.net drivers and staff involved in delivering your service. PJ).
6 December 2017: "Great service would recommend to all our friends , and we used them once in Port Douglas, fast, friendly efficient service. PS And what a great gesture to give a 2 day pass" (SG) (Thanks Sue, happy to help your two adults return transfer completed in early December. Yes, our December 2017 special providing all return bookings of two adults or more with two free days local shuttle in Port Douglas has been a great special. (This is valid for all eligible bookings made and used before 27 December 2017. PJ).
10 November 2017: Thanks Paul. You’ve been great help. (It was our pleasure to help Jeremy's arrival shuttle align with others in his party who had already booked).
9 November 2017: Thanks Paul, I appreciate your assistance and adding us to my daughter's shuttle bus. I deal with a lot of companies and many could learn a bit about customer service from you. (Our pleasure Craig. Particularly with large groups we can help combine your transfers, and align with other shuttles. Have a great Christmas in Port. PJ).
30 September 2017: Booked a transfer with you to Port Douglas last week, very good service. (Thanks Shane, we appreciate your feedback received by email today. We look forward to helping tomorrow. PJ)
19 July 2017: Thanks Paul for your prompt response. That was very easy! Regards, Christine. (Our pleasure to offer several transport options, and give you most suitable service).
14 July 2017: Hi Paul, yes that's great! Thanks so much for all your help! Sim and Trav (A last minute change of flight plans required us to help Simone move a booking for 8 people from the morning to the afternoon, on one of the busiest days of the year with limited shuttle availability. We succeeded!)
25 April 2017: Hi Paul and Vish, Thanks so much for all of your help with our booking for May ...I really appreciate it. (Thanks Lisa, and thanks for updating us with your local number when in Australia. It's a good idea for visitors to Australia to get a local mobile number: handy and cheaper than international roaming!)
30 March 2017: Thank you for a smooth service when I visited with my girlfriends a couple of weeks ago. (Thanks Terezia a pleasure to help. We look forward to helping with your next transfer in June).
20 January 2017: Thanks again for driving us safely from Cairns to Port Douglas! Aurelie. (Our pleasure and thanks for using our service :)
16 January 2017: Pickup went great! Very satisfied. Thanks, John. (Good news John. Another successful after hours transfer completed).
11 January 2017: Hi, thank you for the pickup last night. All was very good. Lynette. (Thanks for that feedback, it was our pleasure to organise your 11pm after hours transfer from Cairns Airport to Port Douglas).
November 2016: Thank you for the efficient, well organised and brilliant service we received on arriving into Cairns airport. NB (Thanks Naomi, our pleasure)
October 2016 : Thanks very much...super easy. Dani (Our pleasure Dani)
September 2016: Dear Paul, Thank you for the help. Everything turned out great. Best regards Sebastiaan! (Good to hear. We were unable to help Sebastiaan directly, but referred him to another business that could. PJ)
September 2016: Thanks Paul and Visnja! Just to give you some feedback, your booking process is very user-friendly and easy, so thank you. You also have a lovely friendly style that comes through in both your website and your email above. Thanks again. (RL) Thank you for this lovely email; we always try to deliver a human touch to our Port Douglas transfer service. PJ and VP
September 2016: Greetings from Melbourne, we used your service this time last year and was very impressed with your service and professionalism. We look forward to being able to use your services again. I look forward to your quote at your earliest convenience. (IM) Thanks IM, we offer a personal touch and especially enjoy working with visitors to Port Douglas, who organise transfers in advance of arrival. We have more options and flexibility to offer advance bookings.
September 2016: Everything went fine on Monday, by the way -- and Deb was wonderful company! (MA). Great news. We were also to help confirm pick up time for MA via email, and can do same for international passengers without a local mobile.
August 2016: Hi, I was recommended to you guys through a friend who recently used your service. (MM) PJ note: 4 adults and 3 children now booked in September 2016.
April 2016: Thank you for the transfer from Cairns airport last week. Your driver and service was great. (PC) Thanks PC, look forward to helping again.
April 2016: I am heading back to PD in September, this time with my sister as well as my Dad. Will definitely be keen to use your services again. (JH)
Dec 2015 - Hi again, thank you for the great service in November, everything worked perfect... (AW)
Nov 2015 - Hi Paul, Thanks to you and your staff for a prompt and reliable transport service. We will be using you next time. Thanks Gail
Sept 2015- Hi, Just like to thank you for a great service and the flexibility allowing us to alter our return trip at the last minute. Will definitely be recommending your company and be using you again next time. We had a great holiday! Thanks again, Scott (Thank you Scott - feedback like this helps us go the extra mile :) PJ & Vish)
Aug 2015 - We would just like to thank you for the ease of service with our connection from the airport to Port Douglas on 15th August. Friendly driver, on time and no disruptions. Unlike our return trip, booked through another company from another hotel, where we even had to alight from the bus as it couldn't make it up a winding road to another hotel to pick up guests and was over 35 mins late at the airport!! We would recommend your service. Thank you!! Valerie (Thanks Valerie - feedback like yours helps us go the extra mile and go direct :) PJ and Vish)
Aug 2015 - We were very happy with our prompt pick up at Cairns airport on arrival. AM.(Thanks - that's our goal)
Aug 2015 - We just wanted to thank you for making our reservations. The service was perfect which made our visit so easy and comfortable. Thanks a million I will recommend your service whenever possible. Ghislaine et France (Thank you - we do try and offer a personal touch to all bookings and feedback like this helps us continue :) PJ & Vish)
Aug 2015 - Hey Paul, trip up was a dream! John was a great driver & very informative. CS (Thanks for that feedback.)
July 2015 - Hi and thank you for that. It was so easy.....now will look forward to the holiday. KJ (Thanks- that's our aim)
July 2015 - Thanks again for helping organise our transfer yesterday. We so enjoyed our ride with Lee that we'd actually like to now book the return. SC (Great news - return booked )
June 2015 : Hi Paul - The trip organised with ****** into Port Douglas went really well, we were wondering if we could please also arrange a car back to Cairns airport from Beach Terraces port Douglas on Saturday? DL (Yes we can and yes we did)
If you have feedback about your trip - please let us know
We welcome transfer reviews by email. Below is a selection of verifiable direct texts and emails we receive.
21 October 2018: Hi, we have loved the service and wondering if you had an availability tomorrow for a pickup at Newell Beach to Port Douglas super yachts marina? (RW). Our newly acquired 20 seater coach has been in hot demand for group transfers to and from the airport, around Port Douglas and Newell Beach, and even up to Cape Tribulation for a day trip. Was good to help RW out again. PJ.
13 October 2018: Have used your service on many occasions before. (AB). Welcome back! and thank you for your latest booking Andy. We appreciate your repeat business. PJ.
24 September 2018: Thank you Paul and Visnja for accommodating our unique situation! Kind regards, Terry. Thanks Terry! We won't go into it here, but pleased our team was indeed able to help your unique situation. I think we also now have a plan to roll out for similar situations. So win-win! PJ
22 Aug 2018: I hope you are well. Our family have been regular users of your service for the past 3 or 4 years. We have a trip coming up....(AH). Thanks Adam, and welcome back! We have been able to organise transfers for Adam and his family in October, which included free local shuttle. Great to help another of our repeat customers. PJ
2 Aug 2018: Thanks Paul. Appreciate your help and making it stress free. (RM). Thanks for that positive feedback. Happy to organise your same day private charter from your Cruise ship at Cairns Marina to the Port Douglas markets, and then back to the ship. What a great way to spend a day by sampling Far North Qld with a day at one of the best open air tropical markets around. PJ
25 July 2018: Thanks for that, I'm already impressed by your super-efficient service! :) (JK). Thanks Jo, we always aim to turn around booking confirmations ASAP :) PJ
14 July 2018: Hi Paul and Visnja, Thanks for your prompt and professional help with our booking. We look forward to our time in the warmth! (AP) Thanks for that Andrew, our pleasure. July to October is pretty much temperature perfection in the tropics :). PJ
26 June 2018: Fantastic! You and your company sure provide the best service. So glad we made the decision and request for your transportation services. Have a wonderful day! Hoanglan (Thanks HN! Its been great helping out your large group, and also adding another passenger to your booking today. PJ)
15 June 2018: Thanks Paul, You've been so helpful. All paid. Look forward too visiting. M.H. (Thanks Mel. Our pleasure to help add extra people to your original booking, which decreased the price and allowed us to provide private transfer on all legs of your transfer. PJ)
8 June 2018: Thank you so much for your prompt, competitive and efficient quote. I spend my life working with clients to improve the timeliness and effectiveness of their communications and story telling in a bid to grow their brand and business. When I read your commitment to reply in approximately within one hour during work hours, I bet myself that would not occur. So a huge congratulations for proving me wrong – and for winning our business! S.H (Thanks Sarah. Feedback like yours makes our day, and we are happy to share. PJ)
25 May 2018: Thanks again, Paul. Really appreciate it. Have received confirmation. Will be sure to recommend you to others. Warm regards, A.S. (Our pleasure Alicia. The highway is closed 10 June for Iron Man. Unfortunately this is not widely promoted, but we have helped a number of passengers transfer their travel, or arrange to leave very early. It is best to avoid travel between Cairns and Port Douglas every year during Cairns Iron Man on a Sunday in June. PJ).
8 April 2018: You are very helpful--thank you. GR. (Not a problem Gene. We're happy to cross check that your arrival and departure points were the same, and also arrange transfer from Port Douglas to Cairns Accomm. PJ).
3 April 2018: Hi again. Thanks for efficient pick up and drop off today. CL. (Our pleasure Carol. Good also the sun is back out. After the heavy rain last week Port Douglas is recharged with tropical greenness, and set for relaxation. PJ).
16 March 2018: Thanks for all your help with our booking you have been very helpful and patient with me!! (Our pleasure Joanne. If you have questions we are always happy to help. PJ).
11 March 2018: "... it have been wonderful corresponding with you regarding planning for this transfer". (Thanks Hoanglan. Our pleasure to help organise return transfers for your group of 14. PJ).
5 February 2018: "We are so glad we chose your company! What sold me on it is the non stop ride from Cairns airport to Port Douglas, also that you and your wife started the company when you moved here. The two days of unlimited local shuttles was a very nice surprise, and we used it. I mentioned that to a front desk employee! Your customer service has been much appreciated, and your drivers are on time or early, very nice too.
I will definitely recommend your company on social media. Thanks. Vicki" (Thank you Vicki. Your Monday night email has made our week :) and we have shared your email with all CairnsAirportShuttle.net drivers and staff involved in delivering your service. PJ).
6 December 2017: "Great service would recommend to all our friends , and we used them once in Port Douglas, fast, friendly efficient service. PS And what a great gesture to give a 2 day pass" (SG) (Thanks Sue, happy to help your two adults return transfer completed in early December. Yes, our December 2017 special providing all return bookings of two adults or more with two free days local shuttle in Port Douglas has been a great special. (This is valid for all eligible bookings made and used before 27 December 2017. PJ).
10 November 2017: Thanks Paul. You’ve been great help. (It was our pleasure to help Jeremy's arrival shuttle align with others in his party who had already booked).
9 November 2017: Thanks Paul, I appreciate your assistance and adding us to my daughter's shuttle bus. I deal with a lot of companies and many could learn a bit about customer service from you. (Our pleasure Craig. Particularly with large groups we can help combine your transfers, and align with other shuttles. Have a great Christmas in Port. PJ).
30 September 2017: Booked a transfer with you to Port Douglas last week, very good service. (Thanks Shane, we appreciate your feedback received by email today. We look forward to helping tomorrow. PJ)
19 July 2017: Thanks Paul for your prompt response. That was very easy! Regards, Christine. (Our pleasure to offer several transport options, and give you most suitable service).
14 July 2017: Hi Paul, yes that's great! Thanks so much for all your help! Sim and Trav (A last minute change of flight plans required us to help Simone move a booking for 8 people from the morning to the afternoon, on one of the busiest days of the year with limited shuttle availability. We succeeded!)
25 April 2017: Hi Paul and Vish, Thanks so much for all of your help with our booking for May ...I really appreciate it. (Thanks Lisa, and thanks for updating us with your local number when in Australia. It's a good idea for visitors to Australia to get a local mobile number: handy and cheaper than international roaming!)
30 March 2017: Thank you for a smooth service when I visited with my girlfriends a couple of weeks ago. (Thanks Terezia a pleasure to help. We look forward to helping with your next transfer in June).
20 January 2017: Thanks again for driving us safely from Cairns to Port Douglas! Aurelie. (Our pleasure and thanks for using our service :)
16 January 2017: Pickup went great! Very satisfied. Thanks, John. (Good news John. Another successful after hours transfer completed).
11 January 2017: Hi, thank you for the pickup last night. All was very good. Lynette. (Thanks for that feedback, it was our pleasure to organise your 11pm after hours transfer from Cairns Airport to Port Douglas).
November 2016: Thank you for the efficient, well organised and brilliant service we received on arriving into Cairns airport. NB (Thanks Naomi, our pleasure)
October 2016 : Thanks very much...super easy. Dani (Our pleasure Dani)
September 2016: Dear Paul, Thank you for the help. Everything turned out great. Best regards Sebastiaan! (Good to hear. We were unable to help Sebastiaan directly, but referred him to another business that could. PJ)
September 2016: Thanks Paul and Visnja! Just to give you some feedback, your booking process is very user-friendly and easy, so thank you. You also have a lovely friendly style that comes through in both your website and your email above. Thanks again. (RL) Thank you for this lovely email; we always try to deliver a human touch to our Port Douglas transfer service. PJ and VP
September 2016: Greetings from Melbourne, we used your service this time last year and was very impressed with your service and professionalism. We look forward to being able to use your services again. I look forward to your quote at your earliest convenience. (IM) Thanks IM, we offer a personal touch and especially enjoy working with visitors to Port Douglas, who organise transfers in advance of arrival. We have more options and flexibility to offer advance bookings.
September 2016: Everything went fine on Monday, by the way -- and Deb was wonderful company! (MA). Great news. We were also to help confirm pick up time for MA via email, and can do same for international passengers without a local mobile.
August 2016: Hi, I was recommended to you guys through a friend who recently used your service. (MM) PJ note: 4 adults and 3 children now booked in September 2016.
April 2016: Thank you for the transfer from Cairns airport last week. Your driver and service was great. (PC) Thanks PC, look forward to helping again.
April 2016: I am heading back to PD in September, this time with my sister as well as my Dad. Will definitely be keen to use your services again. (JH)
Dec 2015 - Hi again, thank you for the great service in November, everything worked perfect... (AW)
Nov 2015 - Hi Paul, Thanks to you and your staff for a prompt and reliable transport service. We will be using you next time. Thanks Gail
Sept 2015- Hi, Just like to thank you for a great service and the flexibility allowing us to alter our return trip at the last minute. Will definitely be recommending your company and be using you again next time. We had a great holiday! Thanks again, Scott (Thank you Scott - feedback like this helps us go the extra mile :) PJ & Vish)
Aug 2015 - We would just like to thank you for the ease of service with our connection from the airport to Port Douglas on 15th August. Friendly driver, on time and no disruptions. Unlike our return trip, booked through another company from another hotel, where we even had to alight from the bus as it couldn't make it up a winding road to another hotel to pick up guests and was over 35 mins late at the airport!! We would recommend your service. Thank you!! Valerie (Thanks Valerie - feedback like yours helps us go the extra mile and go direct :) PJ and Vish)
Aug 2015 - We were very happy with our prompt pick up at Cairns airport on arrival. AM.(Thanks - that's our goal)
Aug 2015 - We just wanted to thank you for making our reservations. The service was perfect which made our visit so easy and comfortable. Thanks a million I will recommend your service whenever possible. Ghislaine et France (Thank you - we do try and offer a personal touch to all bookings and feedback like this helps us continue :) PJ & Vish)
Aug 2015 - Hey Paul, trip up was a dream! John was a great driver & very informative. CS (Thanks for that feedback.)
July 2015 - Hi and thank you for that. It was so easy.....now will look forward to the holiday. KJ (Thanks- that's our aim)
July 2015 - Thanks again for helping organise our transfer yesterday. We so enjoyed our ride with Lee that we'd actually like to now book the return. SC (Great news - return booked )
June 2015 : Hi Paul - The trip organised with ****** into Port Douglas went really well, we were wondering if we could please also arrange a car back to Cairns airport from Beach Terraces port Douglas on Saturday? DL (Yes we can and yes we did)
If you have feedback about your trip - please let us know