Important Notice: In 2022 we suggest make one single shuttle booking per group per flight. Avoid making a group booking for people arriving on separate flights.
It is great to see the skies open up once more, however COVID-19 continues to affect staffing and airline schedules. One of the current issues we are observing in 2022 are multiple changes being made by airlines due to staffing and demand fluctuations. For single groups arriving on one flight into Cairns Airport this has an impact, but is manageable and relatively easy for our passengers to alter their shuttle time by simply contacting us with your new details.
The problem we are seeing is when a single booking is made for a group of people who are arriving on 2 or even 3 different flights. While we understand care would have been taken to align arrival times by the person booking the shuttle and the attraction of a discount for larger groups travelling together, these plans can quickly come unstruck when one of the flights is either late, or is totally changed by Jetstar or Virgin or Qantas to a new flight at another time of day.
This creates anxiety for passengers who have booked the single group shuttle and can in turn trigger a long and involved email trail for passengers and our shuttles as we try to reallocate seats or work out what to do with a booking now with arrivals spread over 4 or 6 hours. Is that the best way to start your 2022 holiday in Port Douglas or Cairns?
Solution? Please make one booking per group per flight. You will very likely travel with your friends and family on other flights when you all arrive, but if there are flight schedule changes for one part of your group the others can proceed to Port Douglas quickly and easily. Your friends or family can either go ahead if arriving early, of follow you if arriving late. You can settle into your accommodation and have a cold drink ready for them when they arrive 🍹🍺
We strongly encourage passengers in 2022 not to make a single arrival booking for flights arriving separately. Any small discount achieved can quickly be eroded by the burden of emails and cost changes, alterations, group emails to recheck everyone's approval or availability for the new details.
Start your holiday relaxed - please make one single booking per group per flight 👍