My flight's been delayed! How will you pick us up?
We actively monitor flights for both early and late arrivals.
If your standard hours flight is delayed into our after hours time 7pm until 6am, we can still pick you up however there will be an after hours adjustment for private transfer rates. We are readily able to move you to another shuttle within standard hours 6am to 7pm, but flights that arrive 3-4-5-6 hours late (eg 5pm flight lands at 11pm) have huge cost impacts for our drivers and shuttles.
We ask that you understand that flight delays that extend into the evening beyond 7pm are beyond our control, and we cannot offer standard hour services rates during 7pm to 6am.
If you do expect significant delays, it is important that you please contact our office on 0481 755 740 between 8:30am and 5pm or the direct number for your shuttle to find out what options you have, and we can advise options for you. We will do the same and try and contact you. It is important we make contact before you arrive many hours late because midnight pick ups are not an automatic option. So please use your time while being delayed leaving Sydney or Melbourne and contact us so we can go through your options.
WE OFFER TWO OPTIONS:
Option 1: Upgrade to after hours service delivered as a private transfer.
Option 2: We will provide you 100% refund.
Note this will be made back to the credit card you paid with or by online banking. Either way the refund is not instant as credit card refunds made take 3-4 business days to reappear on your card. That is due to the card issuer not Cairns Port Douglas Shuttle. If refund by online banking we need your BSB and account details and that will either be instant if OSKO payment (depending on your bank and you account settings) or 1 business day. We thank you for your understanding.