Wednesday 20 December 2023: How to rebook new transfers with CairnsAirportShuttle.net 100% credit travel vouchers

Due to the impacts of Cyclone Jasper we have commenced issuing 100% credit vouchers as an option to claim 100% value vs our standard refund less fees option.

We outline below the process to rebook your transfers with your 100% credits.

We have found the majority of bookings using our 100% credit travel vouchers simply wish to advise new travel dates, new flight numbers and flight times with the majority of passengers, accommodation, contact details etc remaining the same.

Importantly this process maintains your existing booking reference.

This process avoids you needing to make a completely new booking and avoids you and us dealing with old and new booking references. This can become confusing when old emails are forwarded and combined with new booking numbers. 

To rebook new transfers with your 100% credit voucher:

1. Simply email us (use any email address you have for us) with your previous booking reference in the subject line.
2. Advise us your new travel dates, new flight numbers and new flight times.
3. Advise us any other details that have changed.
4. Pay any balance due if fares have risen since your cancellation, or if you add extra services or people. We will advise balance due and sent you a payment link. 
5. We will book your new travel dates, new flight numbers and new flight times.
6. We will confirm your new booking by email.
7. Done!

To see more details about refunds less cancel fees or being issued a 100% credit travel voucher see our summary here or see our full T&Cs here at F