CAIRNS AIRPORT SHUTTLE BUS TRANSFERS TO PORT DOUGLAS
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How to rebook new transfers with CairnsAirportShuttle.net 100% credit travel vouchers

12/7/2021

2 Comments

 
We commenced issuing 100% credit vouchers in March 2020 and now after redelivering on many credit vouchers we outline below the process to rebook your transfers with your 100% credits.

We have found the majority of bookings using our 100% credit travel vouchers simply wish to advise new travel dates, new flight numbers and flight times with the majority of passengers, accommodation, contact details etc remaining the same.

Importantly this process maintains your existing booking reference.

This process avoids you needing to make a completely new booking and avoids you and us dealing with old and new booking references. This can become confusing when old emails are forwarded and combined with new booking numbers. 

To rebook new transfers with your 100% credit voucher:
  1. Simply email us (use any email address you have for us) with your previous booking reference in the subject line.
  2. Advise us your new travel dates, new flight numbers and new flight times.
  3. Advise us any other details that have changed.
  4. Pay any balance due if fares have risen since your cancellation, or if you add extra services or people. We will advise balance due and sent you a payment link. 
  5. We will book your new travel dates, new flight numbers and new flight times.
  6. We will confirm your new booking by email.
  7. Done!

To see more details about being issued a 100% credit travel voucher see our page here
2 Comments
Michelle Bowes
13/7/2021 02:33:44 pm

Hello. I have been trying to contact you about a refund. We were due to travel to Cairns on June 23 but due to Qld Govt restrictions could not come. I first emailed you on June 20 following the refund request instructions on your website. I have since emailed again and rung your contact number many times but no one ever answers. Can you please call or email me ASAP?

Reply
Paul Jackson link
13/7/2021 03:01:55 pm

Thanks for your message Michelle and good to talk to you moments ago. As discussed not sure why no emails received but glad we have a plan. For anyone else reading we need BSB and account details to process any refund as we do no retain credit card details after processing payment. We look forward to welcoming more people up here when these border closures end one day ... PJ

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    Author

    Paul and Visnja live in Port Douglas and have owned and operated Cairns Airport Shuttle for 10 years.

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